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Posts
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Hello,
I previously commented on a previous thread and was told to create a new topic. I recently reinstalled the X theme on a new domain and validated it. It all worked fine until I tried to install the add ons at which point I received a message saying there was an error and when I clicked for more details it says “No package provided.”
What can I do to correct this?
It also did not prompt be to install Pirate Forms this time. Is that just something that has changed since I last installed it?
Thank you!
Hi There,
Thanks for writing in!
Please try following this steps:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.In case you are still facing the issue after following the steps above would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks,
Joao
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