[mariogarcia1Participant]

Hi Support,

i tried that before i contacted you, and i dont have any of those plugins. I have tried again to clear the cache on Google chrome mobile, but still no change. Also i have tried to view the page on other items with google chrome browser and and they show the same view as i sent you earlier.

Very odd.

Kind Regards

Mario

[RahulModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[mariogarcia1Participant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Another support here. Upon checking your site on my phone, I wasn’t able to replicate the issue. Please see the attachment.

Would you please check your site on another mobile?

Thanks.

[mariogarcia1Participant]

Hi Support,

Thanks for getting back to me, but I have already done that, and the view was the same on Google Chrome mobile, while safari shows it as it should be. I have tried it on the 3 mobile devices here & I have tried it again just now on my partners & daughters phone & it still shows the same incorrect view in chrome. The large text at the header, no navigation button just the word Navigation & nothing on the page is centralised.

Kind regards

Mario

[mariogarcia1Participant]

This reply has been marked as private.

[RadModerator]

Hi there,

Another support here, I tried on multiple browsers too and mobile menu icon is correctly displaying.

Could you try it on another device? What device you’re testing it on?

Thanks!

[mariogarcia1Participant]

Hi Support,

Only have iPhones, and as I have said it isn’t showing correctly any of them on google chrome mobile, but as I have said it shows fine on safari!

My other sites that are created on x theme work fine on chrome mobile when I test them. So surely the issue must be related to this site?

Kind regards

Mario

[Rue NelModerator]

Hello Mario,

Could you please send us a screenshot of how it looks like in your iPhone using Google Chrome mobile?

Thank you in advance.

[mariogarcia1Participant]

Hi Support,

That’s the photos I have sent you already, here are a couple more.

Thanks

Mario

[mariogarcia1Participant]

Here’s another.

[mariogarcia1Participant]

And another

[Rue NelModerator]

Hello There,

Thanks for the updates! I did some further investigation and I added a few changes in your site. Could your please clear your phone browser’s cache or even use Safari’s private browsing and test your site again. If you do tot clear your phone browser’s cache, you will not be able to see the changes I’ve made.

Please let us know how it goes.

[mariogarcia1Participant]

Hi Support,

Spot on, many thanks.

Was it something simple or something i should look out for?

Kind Regards

Mario

[RupokMember]

Hi Mario,

Thanks for updating. The below code was added to your Custom CSS to make sure the visually hidden text won’t show on any device :

.visually-hidden {
  display: none;
  opacity: 0;
  visibility: hidden;
}

Hope this helps.

Cheers!

[Author]

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