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  • April 12, 2016 at 7:53 pm #879154
    festifly-admin
    Participant

    Hello,

    I recently noticed a semi-blank bar on top of my header menu. It just showed up one day and I know it’s probably an easy fix but I just can’t get rid of it.

    I’ve sent an attachment to the pros (that’s you) with the hopes of remedying this situation.

    Thanks!

    April 12, 2016 at 8:42 pm #879188
    John Ezra
    Member

    Hi there,

    Thanks for writing in! From your screenshot, there is a bit of code at the top left. This is cause by something that is conflicting or broken. Did you install and scripts or plugins recently before this appeared? If so, would you mind testing for a plugin conflict?

    You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how that goes. Hope this helps – thanks!

    April 12, 2016 at 9:11 pm #879227
    festifly-admin
    Participant

    Hello,

    I had an issue with WordPress recently that my host helped me with and in the process, we deactivated all plugins to uncover the issue, so I don’t think that’s the problem. Currently, I only have Essential Grid, The Grid, Cornerstone and a Firewall installed. Also, when my plugin bar was completely empty the top bar was still there.

    I hope this narrows it down

    Thanks

    April 13, 2016 at 6:29 am #879815
    Zeshan
    Member

    Hi there,

    Thanks for writing back!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    April 13, 2016 at 5:40 pm #881022
    festifly-admin
    Participant
    This reply has been marked as private.
    April 13, 2016 at 7:28 pm #881161
    John Ezra
    Member

    Hi there,

    Thanks for updating the thread! Upon checking your site, we are seeing the default Integrity demo with the issue not being present. Did you start your site over from scratch? Do you still need help with this? Do let us know. Thanks!

    April 14, 2016 at 12:19 pm #882714
    festifly-admin
    Participant

    I apologize for not keep you updated. Since my site isn’t live yet I completely revamped it, and changed templates and the problem went away. thank you for your attention in this matter.

    April 14, 2016 at 10:02 pm #883465
    John Ezra
    Member

    Hi there,

    You’re most welcome and thanks for updating the thread and letting us know. We’re here to help whenever you need it. Have a wonderful day! 🙂

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