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  • March 3, 2017 at 11:48 am #1393575
    isavan19
    Participant

    Hello, I’m trying to create a contact form and its seems to not work. I send an email as a test but i never got the responds, Can you please advise me how to set it up.

    Also my subject line is marked red and I’m not sure how to fix it. Would appreciate the stay by step instructions.

    Here is a link http://virtzy.com/contact-us/

    when you submit the form its does not come to the email. what should I do?

    Thank you for your time.

    March 3, 2017 at 1:27 pm #1393667
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    March 5, 2017 at 12:29 pm #1395255
    isavan19
    Participant
    This reply has been marked as private.
    March 5, 2017 at 9:32 pm #1395633
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the information. When I checked your contact form, it seems that you have misconfigured one of the field.
    http://prntscr.com/egit1c

    I have fixed the issue by making the subject field as required. Please check your site now.

    For more troubleshooting about Contact Form 7, you can check this:

    How to resolve configuration errors

    March 6, 2017 at 10:16 am #1396400
    isavan19
    Participant
    This reply has been marked as private.
    March 6, 2017 at 10:23 am #1396410
    Joao
    Moderator

    Hi There,

    This could be server related.

    Please try installing the plugin >

    WP Mail SMTP by WPForms – The Most Popular SMTP and Email Log Plugin

    It changes the way the emails are send and usually fix this issue.

    Let us know how it goes,

    Joao

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