Navigation
Archive / My X theme won't update
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • January 31, 2017 at 6:50 pm #1353047
    CoreyKlinefelter
    Participant

    My website is CoreyKlinefelter.com I’m trying to update my theme but it keeps telling me that the update package is not available. When I try to update my plug-ins it tells me the same message for each one. Including Cornerstone, which I’m trying to use but will not work. It just endlessly loads. Any Ideas?

    January 31, 2017 at 11:20 pm #1353214
    Prasant Rai
    Moderator

    Hello Corey,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 1, 2017 at 10:04 am #1353845
    CoreyKlinefelter
    Participant
    This reply has been marked as private.
    February 1, 2017 at 11:11 am #1353948
    Joao
    Moderator

    Hi There,

    Let´s do a manual update this time:

    Please do the following

    1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    Let us know how it goes.
    Thanks!

    February 1, 2017 at 1:23 pm #1354119
    CoreyKlinefelter
    Participant
    This reply has been marked as private.
    February 1, 2017 at 2:49 pm #1354228
    CoreyKlinefelter
    Participant

    That did the trick! Thank you!

    February 1, 2017 at 3:02 pm #1354244
    Joao
    Moderator

    Glad to hear it,

    Cheers

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1353047 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>