[dthomParticipant]

Hi. I upgraded both my x theme (4.4.1) and cornerstone (1.2.2) about 2 hours ago and now am experiencing that I can only have one sidebar?

Just finished my testing as best I can tell, it my be due to the 4.4.1 update?

One sidebar (first one in stack) show and appears to work per normal. Subsequent sidebars not showing as they were before the above updates. I have checked sidebar pages etc and everything was as before update. I am running widgetlogic, but have tried different setting there and do not think that is the issue as widgets without and logic only show when moved to first sidebar in stack.?

Site is http://www.mysalus.org

Thanks

[FriechModerator]

Hi There,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Also, please provide us a link of a page that is having the issue.

Cheers!

[dthomParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi there,

I’ve checked your site and the issue is due to the widget logic you are using. I’ve tried excluding the logic from Mailchimp Signup Form under “Common – Visitor” custom sidebar and the widget is appearing fine in the sidebar (see: https://cloudup.com/cuM6ESdWPNf).

It sounds like you might be having an issue with a third party plugin. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[dthomParticipant]

I have just completed additional testing. I currently have widgetlogic plugin deactivated. In this state, the multiple sidebars I have configured are not displaying their assigned widgets. Only the widgets in the first sidebar are displayed. This behavior started right after I updated my theme and cornerstone to the latest revisions yesterday.

Can you have a look again please to confirm my situation?

Thanks

[dthomParticipant]

This reply has been marked as private.

[dthomParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for the updates. Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

Regrading your sidebars, did you made any changes or any customizations like adding a custom function to the theme to display multiple sidebars? By default, only one sidebar can be displayed at a time. You cannot display multiple sidebars by default unless otherwise you have made some customizations to the theme. If you did some customizations, those changes has been overwritten during the updates. Please be advised that customizations should only be done by using a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. You might need to review how we recommend making template changes in Customization Best Practices.

Please let us know.

[dthomParticipant]

Thanks for the information and I have made note of this. I really need to get this back to where it was before the updates.

I do have and am using a child theme. The only sidebar add to the child theme is for buddypress as follows to utilize my “Social” sidebar.

// XTHEME MODS Add BP Sidebar

add_filter(‘ups_sidebar’, ‘force_bbpress_sidebar’, 20);

function force_bbpress_sidebar ( $sidebar ) {
return x_is_bbpress() ? ‘social’ : $sidebar;
}

I think I have a pretty good handle now on child theme usage/application. I am confounded by why my several sidebars and widgets are not being applied to their page assignments. Been testing all day with various attempts to fix – short of deleting the widget logic plugin.

Would appreciate your guidance on this matter.

Thanks

[Rue NelModerator]

Hello Again,

You may have added some customization in your older theme because as I mentioned before, you can only display one sidebar at a time. Upon inspection, you have created your sidebars and you have assign two different sidebars with the same page (http://prntscr.com/amor5d). Only the first sidebar gets displayed and the second one will not. Could you please explain to us how you setup your sidebars before?

Please let us know then.

[dthomParticipant]

Resolved. Sorry for the delay in closing this ticket.

[RupokMember]

Glad that it solved. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[Author]

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