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  • March 26, 2016 at 5:44 am #853349
    imageforyou
    Participant

    Hi,
    after domain-moving, I have no rights anymore to envira gallery settings!

    Hope you can help me. Thank you!

    March 26, 2016 at 6:15 am #853360
    Thai
    Moderator

    Hi There,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it doesn’t help, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password
    – FTP Account

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 26, 2016 at 6:51 am #853369
    imageforyou
    Participant
    This reply has been marked as private.
    March 26, 2016 at 4:46 pm #853665
    Rad
    Moderator

    Hi there,

    Would you mind providing a correct login? I tried but it’s not currently working.

    Thanks!

    March 27, 2016 at 3:47 am #854058
    imageforyou
    Participant
    This reply has been marked as private.
    March 27, 2016 at 3:53 am #854062
    Rue Nel
    Moderator

    Hello There,

    I have already logged in to your site. I did not encounter any problems editing any of the Envira galleries. Did you follow the suggested method on how to move your site from our knowledge base article? You can check it here:
    https://community.theme.co/kb/cornerstone-migration/

    Hope this helps.

    March 29, 2016 at 1:47 am #856282
    imageforyou
    Participant
    This reply has been marked as private.
    March 29, 2016 at 5:28 am #856534
    Paul R
    Moderator

    Hi,

    It looks like a permission error rather than envira plugin issue.

    Can you try creating another user admin then login with it and try to access envira settings.

    Thanks

    March 29, 2016 at 8:02 am #856761
    imageforyou
    Participant
    This reply has been marked as private.
    March 29, 2016 at 11:51 am #857139
    Jade
    Moderator

    Hi there,

    Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.

    Let us know how it goes. Thanks.

    April 1, 2016 at 7:52 am #862490
    imageforyou
    Participant

    OK – it tried it but everything was OK before, so it did not work. Anyway – I don’t need the “settings-panel” that urgent. So I will leave it. Maybe the next update of Envira will solve the problem. Thank you for your suggestions!

    April 1, 2016 at 5:27 pm #863168
    Jade
    Moderator

    You’re most welcome.

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