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Posts
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Hi,
after domain-moving, I have no rights anymore to envira gallery settings!Hope you can help me. Thank you!
Hi There,
Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If it doesn’t help, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link login to your site
– WordPress Admin username / Password
– FTP AccountDon’t forget to select Set as a private reply. This ensures your information is only visible to our staff.
Thanks.
This reply has been marked as private.Hi there,
Would you mind providing a correct login? I tried but it’s not currently working.
Thanks!
This reply has been marked as private.Hello There,
I have already logged in to your site. I did not encounter any problems editing any of the Envira galleries. Did you follow the suggested method on how to move your site from our knowledge base article? You can check it here:
https://community.theme.co/kb/cornerstone-migration/Hope this helps.
This reply has been marked as private.Hi,
It looks like a permission error rather than envira plugin issue.
Can you try creating another user admin then login with it and try to access envira settings.
Thanks
This reply has been marked as private.Hi there,
Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.
Let us know how it goes. Thanks.
OK – it tried it but everything was OK before, so it did not work. Anyway – I don’t need the “settings-panel” that urgent. So I will leave it. Maybe the next update of Envira will solve the problem. Thank you for your suggestions!
You’re most welcome.
