[adsupplyxParticipant]

Howdy Everyone,

Cornerstone has been behaving extremely oddly since I’ve been trying to import some third party blocks and pages. Searched the forums but nothing similar to this issue showed up, so here I am.

All the UI elements in the Cornerstone left bar are now gone. I’ve uploaded a screenshot of how it looks. I can still add in blocks or pages, but whenever I interact with the elements I get warning modals in the top-right of the screen, also attached a screenshot of those.

I can’t give the specific scenario for when I noticed the issue because I’ve just transferred the X theme and all assets to a new staging server and have been going through all the hoops. Hoping the experts here can help, if you need my URL or login information please ask and I’ll make a private reply. Thanks!

[ChristianModerator]

Hey there,

First, backup your site, ensure X and the plugins are up to date try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, please copy your site over to a development server. Keep all third party plugins disabled and also customizations if you’ve made any. Give us access to your WordPress admin (development server).

Thanks.

[adsupplyxParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Please re install X by uploading the file manually using ftp. You can download the latest version of X from your dashboard (https://community.theme.co/dashboard/). Some of the files especially the font awesome icon files were missing.

When you check this file;
http://adsupplywp-staging.azurewebsites.net/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2?v=4.5.0

You will have this message:
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

After reinstalling, please let us know if this has resolve the issue. Thank you.

[adsupplyxParticipant]

This reply has been marked as private.

[ChristianModerator]

I’ve made a test page at http://adsupplywp-staging.azurewebsites.net/x-support-test and there’s no problem except icons are not displaying which is due to font awesome not being available. This could be solved by deleting Cornerstone via FTP and installing it again via Addons > Extensions.

The error came up maybe because you haven’t created a Section first. See https://cloudup.com/cIbe2ynunmi

Hope that helps. 🙂

[adsupplyxParticipant]

Ok, that’s a bit more reassuring, thanks so much for the help.

Azure is having the oddest behavior, basically if I delete/replace full plugin folders via FTP then sometimes I’ll get a rmdir error (Error-126: remote rmdir failed). I can’t manually delete one specific folder from Yoast WordPress SEO plugin and one from Cornerstone, so now Azure isn’t letting me manually replace Cornerstone because one folder stalls the whole process out. Permissions look to be solid at 777 too, so I’ll troubleshoot in the morning.

Thank you very much for the help!

[Paul RModerator]

You’re welcome!

Please let us know how it goes.

[adsupplyxParticipant]

In case anyone ever runs into this issue, I wanted to post the solution here.

Long story short, any .woff/.woff2 filetypes in Azure will show as 404s, this errors out the Font Awesome font stack. You need to go into your web.config and add in a MIME type for .woff/.woff2 and update.

Add this code:

<staticContent>
    <mimeMap fileExtension="woff" mimeType="application/font-woff" />
    <mimeMap fileExtension="woff2" mimeType="application/font-woff2" />
</staticContent>

Once updated, things were rendering correctly. That was a fun one…

Thanks again!

[RupokMember]

Hi there,

Thanks for sharing with us.

Have a nice day!

[Author]

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