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[drjeff007]

Is there a way to change out my logo image up in the header area without using the customizer?

My global customizer refuses to open on 3 browsers on 2 different pc’s.

As a result can’t do a simple task like change logo image.

Thank you.

[Rahul]

Hey There,

You can check for plugin conflict. Try to deactivate all the third party plugins which are installed on your domain then recheck it. If it still not working, you should check the size of your logo. Give a try and let us know!

Thanks!

[drjeff007]

Hi,

I’ve tried turning off all plugins and then turning on one at a time and still not able to use customizer.

Please note just 2 days ago was able to add a logo via customizer no problem.

Also note that since then haven’t added any other third party plugins.

Any help would be appreciated!

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[drjeff007]

This reply has been marked as private.

[Thai]

This reply has been marked as private.

[drjeff007]

Hi Thai,

I did see the change you made but I still can’t make changes within customizer/

I made a video to show you what I’m seeing. Thank you!

[video src="http://www.spartantraderfx.com/custom.mp4" /]

[Joao]

Hi There,

Please try accessing Customizer by going to

Wp Admin Dashboard > Appereance > Customizer.

Let us know how it goes

Joao

[drjeff007]

Hi Joao.

No it still keep spinning and not loading. 🙁

[Friech]

Hi There,

Yes, we need to solve that issue first. As you already know we can not replicate that issue so its kind of weird, but the last time I’ve check it I encounter an error that is related to OpitimisePress, so you might want to do a plugin conflict test and clear any caching feature your site might have.

For now you can change the logo with this JavaScript:

function my_custom_logo() { ?>
  <script type="text/javascript">
jQuery( document ).ready(function($) {
 $( ".x-brand img" ).attr( "src", "NEw LOGO URL" );
});
</script>
 <?php }
add_action( 'wp_footer', 'my_custom_logo', 30 ); ?>

You can add this on your child theme’s functions.php file.

Let us know how it goes.

Cheers!

[drjeff007]

Thank you, turning off Optimizepress did the trick!!!

I had turned off all pluging except for this one as it’s the core of much of my site.

Anyway, temporarily turned it off, made my changes in customizer and then turned plugin back on. All fixed.

It’s weird however as this plugin had never created a conflict before.

Cheers!

[Joao]

Glad to hear you found a solution.

You can try turning on again for testing purpose, many of support members have tested and faced no issues with your Customizer.

Thanks

Joao

[Author]

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