[stuartsbParticipant]

Hi,

When i click the product images on my site https://upclothing.co.uk/product/mens-fitted-hoody/

The image shows up half way down the screen, when i click the image on a mobile device the image doesn’t show at all, it is just a black shaded area that takes over the full screen.

Regards
Stu

[ZeshanMember]

Hi Stu,

Thanks for writing in!

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

Thank you!

[stuartsbParticipant]

Hi,

I have tried this but i am unsure what is going on. Could you take a look at it?

[JadeModerator]

Hey Stu,

Yes sure! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[stuartsbParticipant]

This reply has been marked as private.

[RupokMember]

Hi there,

Thanks for writing back. It’s a third party plugin so we don’t really get the actual issue. However you could fix this by adding the following CSS under Custom > CSS in the Customizer.

.single-product .pp_pic_holder {
  top: 0 !important;
}

That’s what we could do for you from our end. Hope this helps.

Cheers!

[Author]

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