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[csgoods]

HI,
I have a warning on my wordpress dashboard
“Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.”

So when I click through the links to complete the process it says that my liscence is not valid but I did buy it and, I can see the license number in my profile.

http://www.commonsensegoods.com
Wordpress 4.5.2 (latest)
And X theme is updated as well

[Joao]

Hi There,

Please try revoking your license on Addons and your Themeco account and assigning it again. To do that please follow this steps:

] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Let us know how it goes,

Joao

[csgoods]

Hi,
Thanks for your response, but, I am going to need more instructions than what you have provided. I can not even get past step 1 as I do not see anywhere on the Xaddons>Home page where to revoke the validation, and same thing for step 2, the only thing it appears that I can do is press the x next to my domain name but I think that will just remove my site.. sorry but I don’t want to go messing about and screwing things up.
Thanks Joao

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[Author]

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