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  • #102589

    Ben W
    Participant

    I’m using visual composer and can confirm that the responsive lightbox is not working in chrome, but does work in FF and IE.

    http://theme.co/x/demo/renew/1/shortcodes/responsive-lightbox/#

    #102615

    Paul R
    Moderator

    Hi Ben,

    Thanks for confirming.

    This is something we’re still looking into and hoping to have a solution from their developers soon.

    Thank you for understanding. Take care.

    #105095

    Ben W
    Participant

    I think this is just down to how Chrome browser is setup. If it detects a a touchscreen then certain events are deemed to be touch only (instead of mouse click). To clarify this only happens in Chrome, on touchscreens.

    more info here
    https://github.com/dbushell/Nestable/issues/92

    It can be manually turned off in the browser using chrome://flags

    would be great if we could override it though.

    #105139

    Zeshan
    Member

    Hi Ben,

    Thank you for writing in!

    I tested the demo website using Macbook Air, the lightbox seems to be working just fine with touchpad. Would you mind providing us some details about your laptop and OS?

    Thanks!

    #105147

    juliesantos
    Participant

    I am having the same problem, I have an HP Envy 15 touchscreen and cannot get the Lightbox functionality to work when clicking with touchpad or mouse. It does, however, work if I use the touchscreen.

    #105166

    Zeshan
    Member

    Hi Julie,

    Thank you for writing in!

    I’m forwarding this to our developers for further investigation.

    Thank you.

    #107839

    Arnout D
    Participant

    Any news from the developers?

    #108055

    Kosher K
    Member

    Hi Arnout,

    We are still looking into this issue, We would appreciate if you can provide chrome console errors and specific information on how to recreate this issue as our support team is having a hard time replicating this lightbox issue with chrome.

    Thanks

    EDIT: One more update. There is a new version of iLightbox available that we plan to include in an upcoming release.

    #118250

    MotyEnvato
    Participant

    Hi
    i’m using chrome and have the same issue – lightbox isn’t working. hope it’ll be solved soon.

    great theme guys!

    #118460

    Christopher
    Moderator

    Hi there Moty,

    Would you please right click on the lightbox page of yours and click on inspect element, then from pop up window go to console and see you see any messages in red?

    If yes would you please share those with us? Thank you.

    #130524

    Heber T
    Participant

    Hi,

    Just reporting similar problems here. I have a hybrid computer with touchscreen and the lightbox wont work in Google Chrome using the mouse but it will work if I use touch. That computer is running Win 8.1 and the latest update to Chrome (v38…).

    I also have a desktop computer where it doesn’t work at all in Chrome. It doesn’t have a touchscreen connected to it but it does have a Wacom tablet and maybe it is causing similar problems. However I can’t get the lightbox to work at all in Chrome on this computer, either using the mouse or the pen.

    Looked at the console and nothing seems to write as I try different things. No red text.

    Everything works fine in Internet Explorer.

    Any suggestions?

    Thanks!

    #130966

    Rad
    Moderator

    Hi Heber,

    Thanks for reporting, we’re still looking into it. Would you mind providing your url lightbox url address so we could include it from investigation?

    Thanks.

    #169185

    Carol F
    Participant

    Has there been an update on this? I put in a ticket months ago with this problem too.

    #169932

    Alexander
    Keymaster

    Hi Carol,

    We don’t have an update at this time. We’ve seen a few people report it, but it’s difficult to fully test as it seems to only be a subset of devices that are actually experiencing the problem. We do have some ideas we’re trying, and it’s something we’re investigating for an upcoming release. I can’t give any ETA or further details though.