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  • February 21, 2017 at 12:32 pm #1380190
    Whidbey and Camano Islands
    Participant

    Hi:

    My site, whidbeycamanoislands.com, which is hosted by you all, went down Friday with a 500 error.. Among the chain of events was that at the back-end, I was getting the error message that Cornerstone wasn’t licensed. On Saturday, I worked with Rubin to try to get it going, but with no luck. It rejected all the various licenses. On Sunday, I opened a new help thread and gave you login and ftp access and either Thai or Rue Nel was able to get the site up and activated.
    You can look at that thread here:
    https://community.theme.co/forums/topic/error-500-6/

    However, my dashboard is still giving me a message that Cornerstone is not licensed (see attached). Seeing that I now have two or three X licenses and 1 Cornerstone license, I’m hoping we can fix that. I’m hesitating to just try it myself because that’s the moment I killed the site last Friday.

    Thoughts?

    February 21, 2017 at 1:03 pm #1380223
    Joao
    Moderator

    Hi There,

    Please provide your WP Admin Credentials in a private reply.

    Thanks

    February 21, 2017 at 3:28 pm #1380386
    Whidbey and Camano Islands
    Participant
    This reply has been marked as private.
    February 22, 2017 at 8:34 am #1381401
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Kindly provide us the Purchase code as well.

    February 22, 2017 at 2:34 pm #1381822
    Whidbey and Camano Islands
    Participant
    This reply has been marked as private.
    February 22, 2017 at 3:43 pm #1381893
    Joao
    Moderator

    Hi

    I have placed the license above on your Addons tab and X and CS are validated.

    If something changes, let us know,

    Joao

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