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  • April 10, 2016 at 12:18 pm #875359
    Max
    Participant

    Hi,

    Yesterday I bought X but can’t validate the license.
    When I paste my Envato purchase code and hit enter as the placeholder asks it’s going to /wp-admin/admin.php? and shows a blank page.

    Do you have a solution for this?

    WordPress version: 4.4.2
    X version: 4.4.1

    Kind Regards,

    Max

    April 10, 2016 at 11:44 pm #875896
    Rupok
    Member

    Hi Max,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Your purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    April 11, 2016 at 4:08 am #876135
    Max
    Participant
    This reply has been marked as private.
    April 11, 2016 at 10:09 am #876573
    Jack
    Keymaster

    Hi there Max,

    Thanks for writing back.

    I’ve logged in and see there’s a fatal error in your admin dashboard from simple pie, it’s possible this is breaking the ajax post request and response on validation.

    Could you provide us FTP details in a private reply please so we can further investigate.

    Thanks!

    April 11, 2016 at 10:21 am #876593
    Max
    Participant
    This reply has been marked as private.
    April 11, 2016 at 4:05 pm #877169
    Jade
    Moderator

    Hi Max,

    Before installing WordPress you should check with your hosting provider if they meets the minimum server requirements: http://wordpress.org/about/requirements/

    If yes, then the most of the time these kind of errors are files permissions related that causes the error: http://codex.wordpress.org/Changing_File_Permissions

    It could also be possible that WordPress was not installed correctly so it might help if you try to make a fresh install of everything since the site does not have much content or is not setup yet.

    Hope this helps.

    April 12, 2016 at 11:17 am #878564
    Max
    Participant

    Hi Jade,

    Reinstalling did the job so the problem is fixed.

    The only thing I found disturbing is that the Under construction page was turned off so everybody could see the default page of WordPress. Not very happy about that, but thanks for the support.

    Max

    April 13, 2016 at 3:44 am #879609
    Christian
    Moderator

    You’re welcome, Max. 🙂

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