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  • February 7, 2017 at 12:24 pm #1361551
    Tedshred
    Participant

    Hey guys, I have two licenses, one is currently active and showing up and working fine.
    With my other license, X theme says its installed and and activated, but will not allow me to getthe latest version on X.

    This is so weird. can someone from X please email or call me and get this figured out, thanks
    Ted
    902 489 4269
    mangodogshalifax@gmail.com

    February 7, 2017 at 2:10 pm #1361698
    Joao
    Moderator

    Hi There,

    It might be related to your X Theme version not to your license number.

    Let´s try a manual update this time.

    1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    Let us know how it goes.

    Thanks

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