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[benefacere]

Hi,

I have just used the new license management with prod and dev sites and i am facing update issue now. I precise I have well bought a license per Xtheme installation for all my prod sites.

I have unassigned the domain which where the dev site ; i assigned the license to the future target domain as prod site ; and i setted the dev site domain (which is totally different from my prod domain)

Unfortunateley, when i try now to update from XTheme 4.4.1 to 4.4.2, i have an error message on my dev site :
“Une erreur est survenue lors de la mise à jour de X. Pas d’archive de mise à jour disponible.”.

In english, it means : “an error occurred while updating X. No update archives available”

Can you help ? Thanks a lot !

PS : same issue on another site on which i have updated to 4.4.2 before making domain prod / dev changes. And i encounter now the same message when i try to update Visual Composer plugin.

[MrK]

Same problem here added the dev site test.mydomain.com can’t update the theme

[wirefiredesign]

same Problem

[Jack]

Hi All,

Thanks for writing in.

I’ve tried replicating this though without much luck, so are you all only getting the no archive available on the development domain?

@benefacere, could you let me know the production URL you’re using and the development URL, along with your purchase code in a private reply please.

I’ll also notify our developers about this.

Thank you!

[benefacere]

This reply has been marked as private.

[Rad]

Hi there,

In that case, would you mind providing all the admin login credentials in private reply? Logins of all your provided staging site if possible.

Thanks!

[benefacere]

This reply has been marked as private.

[Jack]

Hi there @benefacere,

Thanks for writing back!

PS : are you sure other customers in this forum thread won’t be able to read this private reply ?

Don’t worry, all private replies are only visible by staff, no other members of the forum can see private replies. 🙂

I’ve checked and it’s looking like there could be a transient issue, as while X is showing as validated, if you go to the wp-admin > Appearance, it’s actually returning it’s not validating, which is why it can’t get the package, can you revoke the validation on the sites.

Then clear your transients using something such as https://wordpress.org/plugins/artiss-transient-cleaner/

Then go to your Themeco account > Manage Licenses and re-assign the licenses and see if it works correctly then?

Thank you!

[benefacere]

Perfect !

Revoking and revalidating was ok for one of the sites ; cleaning transients helped for the second.

Thanks for great and fast support !

[Prasant Rai]

Happy to hear that. Feel free to ask us again. Have a great day! 🙂

[MrK]

Solved mine too, just so you know and you can fix it: your license system do not work with Safari. I added the URL using Chrome and it works.

thanks

[Rue Nel]

Great news!
Thanks for letting us know.

[Author]

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