Navigation
Archive / License Issue
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • March 30, 2016 at 1:02 pm #859155
    michaelgarnold
    Participant

    Hello,

    I have 2 x-theme licenses but only 1 is listed under my account. I downloaded the Item Purchase Code and tried to apply it to my account but it says it is registered to another account. I need to get this Purchase Code to my account but I don’t know how to do that since I have no idea what account it is registered to.

    I can provide you with all the purchase details but I need you to register this Purchase Code to the correct account.
    I will put the info in a followup private response. Please let me know how we can proceed to get this fixed.

    Thanks,

    Mike

    March 30, 2016 at 1:03 pm #859156
    michaelgarnold
    Participant
    This reply has been marked as private.
    March 30, 2016 at 2:55 pm #859353
    Alexander
    Keymaster

    Hi Michael,

    No problem. I’ve just moved the license to your account. You’ll just need to revalidate the site now, as the API key is site specific. With the new X 4.4.0 changes, this is as simple as entering the purchase code into the new site. It will reconnect everything for you.

    March 30, 2016 at 2:58 pm #859365
    Alexander
    Keymaster

    Hey again,

    I noticed we had login credentials for that site from another ticket you had open, so I went ahead and validated it for you. We’re still investigating the issue on the other topic, but you’ll hear from us there soon.

    March 30, 2016 at 3:57 pm #859466
    michaelgarnold
    Participant

    Thank you very much for solving this issue for me.

    March 30, 2016 at 10:40 pm #860045
    Rupok
    Member

    You are welcome!

    Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-859155 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>