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  • #904275
    HenkinSchultz
    Participant

    Yup, I updated the theme and my homepage images just “Fade In” and ignore the Fade Animation settings.

    Went back to old theme and worked again.

    http://yrb2.websitehs.com/

    #905091
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Can you please share a screencast of the problem you were facing as i am unable to replicate the issue on my end?

    Thanks.

    #913000
    HenkinSchultz
    Participant

    Well, I can’t right now because the client is going through the site with a fine tooth comb. I will keep this site up after we launch and use it as a playground.

    #913426
    Friech
    Moderator

    Hi There,

    When you can get back to work on the site, please update the Cornerstone and Visual Composer as both plugins are a few update behind, while your X|Theme is up to date, this is to make sure that this is not a compatibility issue.

    Updating Your Theme and Plugins

    Thanks.

    #984596
    HenkinSchultz
    Participant
    This reply has been marked as private.
    #985323
    Lely
    Moderator

    Hello There,

    Yes. You have to revoke the licence from the test site. Then assign this licence again on the live site. You may add the test site as your Development Environment on Manage Licenses.

    Hope this helps.

    #986432
    HenkinSchultz
    Participant
    This reply has been marked as private.
    #986936
    Lely
    Moderator

    Hello There,

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4]**** Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    If the issue still exist, please provide your admin credentials on a private reply so we can check.

    Hope this helps.

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