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  • February 23, 2017 at 8:12 am #1382875
    Joao
    Moderator

    Hi There,

    Please provide the FTP credentials as well.

    Thanks

    February 24, 2017 at 12:30 pm #1384526
    OliviaJames
    Participant
    This reply has been marked as private.
    February 24, 2017 at 9:49 pm #1385050
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread. Please keep in mind that one license can be used to validate the live site and the staging site. To properly validate both your live site and staging site, please do this:

    1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    March 4, 2017 at 3:54 am #1394266
    futurefinancepartners
    Participant

    hi there,

    I’ve done as described above many times and it keeps reverting back to not validated after a short while.
    The site is live not a staging site.
    This has to be some sort of bug or conflict.

    March 4, 2017 at 6:17 pm #1394683
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    March 10, 2017 at 6:05 am #1401786
    futurefinancepartners
    Participant
    This reply has been marked as private.
    March 10, 2017 at 4:19 pm #1402401
    Rad
    Moderator

    Hi there,

    I just checked and there is no issue with validation, it still validated. It’s probably related to database caching or transients which makes the data volatile. It doesn’t happen on any of my installation, all data, configuration, validation status are saved in the database. Let us know when the issue appears again so we could retry it and get some details, I can’t do it as of now since there is still no issues with validation.

    Thanks!

    March 13, 2017 at 2:40 am #1404509
    futurefinancepartners
    Participant
    This reply has been marked as private.
    March 13, 2017 at 2:44 am #1404515
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! You seem to forget to give the new domain. Could you please provided it so that we can check it?

    Thank you in advance.

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