Topic: JW Player Videos Resized since upgrading to Theme X Version 3.1.1

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January 7, 2015 at 3:59 pm #178742

Douglas C
Participant

Hello,

I recently upgraded our website to Theme X version 3.1.1. After doing so, I noticed that videos on our website (displayed with JW Player, a WordPress video player plugin) have decreased in size. During this upgrade, I also updated our JW Player plugin from 2.1.8 to 2.1.9. After speaking with a Support Technician at JW Player, they seem to believe that their our theme may be adjusting the height or width of the <video> or <object> tags.

Below is a URL to a video displayed on our staging website, in which we have Theme X version 3.1.1 and JW Player version 2.1.9:
http://workforward.staging.wpengine.com/about/project-management-careers/

Below is a URL to a video displayed on our production website, in which we have Theme X version 2.4.0 and JW Player version 2.1.8:
http://www.metier.com/about/project-management-careers/

Is there any code or changes we can make to our staging website so that videos are the size of the production website?

Thank you for your help, and I look forward to hearing from you!

Regards,
Kate

January 7, 2015 at 11:39 pm #178956

Christian
Moderator

Hey Kate,

Please follow the solutions outlined at https://theme.co/x/member/forums/topic/release-notes-x-v3-1-1-x-shortcodes-v2-6-1/ first. If that doesn’t help, please give us access to your WordPress admin and FTP.

Thanks.

January 12, 2015 at 4:15 pm #181535

Douglas C
Participant

This reply has been marked as private.

January 13, 2015 at 6:03 am #181897

Paul R
Moderator

Hi Kate,

I am sorry but I am not sure what you mean by “have decreased in size.”
If you wouldn’t mind providing us with a little more clarification on what it is you’re wanting to do (perhaps some screenshots), we’ll be happy to provide you with a response once we have a better understanding of the situation.

Video looks exactly the same at my end on those two versions.

staging
http://screencast.com/t/kWr18LAad7f

production
http://screencast.com/t/HNZvvYJo5i

January 13, 2015 at 10:44 am #182096

Douglas C
Participant

This reply has been marked as private.

January 14, 2015 at 1:32 am #182515

Christian
Moderator

Hey Kate,

I’ve checked your site and there is no difference between your production and staging site now. Please delete your browser history and check again.

Thanks.

January 14, 2015 at 5:11 pm #183209

Douglas C
Participant

This reply has been marked as private.

January 15, 2015 at 7:40 am #183640
Zeshan
Member
Hi Kate,

Thank you for writing in!

I am able to see the decreased player size on Safari and Firefox on Mac, though it works fine on Chrome. I have checked the source and I’m seeing no theme styling that’s overwriting the JW Player’s default styling, so it’s hard to find the causing issue. However, you could try adding following code under Custom > CSS in the Customizer:
```
.jwplayer {width: 100% !important;}
```
In regards to the crashing issue, I’m not able to replicate it on any browser.

Cheers!
January 15, 2015 at 4:28 pm #184006

Douglas C
Participant

Thanks for your help!

January 16, 2015 at 10:28 am #184510

Zeshan
Member

You’re welcome! 🙂
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