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Archive / Just bought another licence but product code could not by verified
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  • February 28, 2017 at 12:45 pm #1389138
    Tripp93371388
    Participant

    Error message shows: We’ve checked the code, but it doesn’t appear to be an X purchase code or Themeco license. Please double check the code and try again.

    How should I do? Help

    Tripp

    February 28, 2017 at 12:56 pm #1389155
    Steven
    Participant

    Same issue here. Just purchased my 4th X Theme

    Error message shows: We’ve checked the code, but it doesn’t appear to be an X purchase code or Themeco license. Please double check the code and try again.

    I NEED IMMEDIATE HELP ON THIS PLEASE.

    February 28, 2017 at 1:07 pm #1389171
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    February 28, 2017 at 3:25 pm #1389278
    Steven
    Participant
    This reply has been marked as private.
    March 1, 2017 at 12:12 am #1389801
    Rupok
    Member

    Hey Steven,

    Looks like you didn’t add the code to your account yet. Make sure to add it to your account first and add your domain to the license.

    Cheers!

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