[Matt WParticipant]

Hi,

Yesterday I received the following error if I tried to log in to edit the site or to access the site at http://auburnsocialmedia.co.uk

‘Warning: require_once(D:\Hosting\12009218\html\wp-content\plugins\jetpack/_inc/genericons.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\12009218\html\wp-content\plugins\jetpack\class.jetpack.php on line 377

Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\12009218\html\wp-content\plugins\jetpack/_inc/genericons.php’ (include_path=’.;C:\php\pear’) in D:\Hosting\12009218\html\wp-content\plugins\jetpack\class.jetpack.php on line 377′

I tweeted @GoDaddyHelp and their reply was > ‘Looks like your Jetpack plugin needed to be re-installed which we have done for you. Now you need to review your content^KJ’

So since they have done that, my main webpage is now up and running and I can access the editor – however the link to my blog isn’t working

I have learned that Jetpack allows your blog to be accessed on your site – and I’m guessing this is where the error lies. I have Updated the Jetpack plugin today and according to the main plug-in dashboard it’s activated – however when I click on the settings of the plugin there is a bar at the top saying ‘connect to wordpress’ – so I’ve clicked that and tried to log in however it’s asking me to log in to wordpress.com but my host is godaddy and I am using the wordpress.org app on the hosting.

Any help is appreciated.

Thanks

[AlexanderKeymaster]

Hi Matt

Can you login through this URL?

http://auburnsocialmedia.co.uk/wp-admin

Jetpack creates a “single sign on” which allows you to use WordPress.com credentials, and link them with accounts from self hosted WordPress installed. You can read more about it here: http://jetpack.me/support/sso/ So technically, you still have a user account on your self hosted site – Jetpack is just allowing you to authenticate via WordPress.com instead of a password.

Regarding your blog link not working, can you please try resetting your Permalinks? You can do this by going to “Settings -> Permalinks” and clicking “save” WordPress caches it’s permalink rules for performance, and some events may cause them to become corrupt. This action will clear the cache and allow them to rebuild.

[Matt WParticipant]

Hi,

Thanks for your reply, as if it was just that simple just to click save in the permalinks section for it to work.

Just out of interest, do you know why I got this error in the first place? As I hadn’t changed anything with the site?

Thanks,
MAtt

[SupportMember]

Hi there!

This might be because of a corrupted file from your installation which can be remedied by downloading the wp files again and overriding your installation. Regarding the blog, saving the permalink settings should trigger the flushing of rewrite rules which in most cases can fix 404 pages and paginations.

Cheers!

[easybitzParticipant]

reinstalling everything doesn’t work.

the customizer breaks when using netback. shows a screen with the gravtar form field, also broken, widgets page also broken.

need help here as i need jet pack

[RadModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[easybitzParticipant]

This reply has been marked as private.

[RadModerator]

Hi Easibits,

I just tested and I’m not getting any broken area. Except the missing image from admin bar and broken forum Add-Media feature.

I can’t access your jetpack setting and can’t do much testing. Would you mind allowing your given account to edit jetpack settings? Please provide screenshots of what you’re getting too ( screenshots of both when jetpack is enabled and disabled ).

Thanks!

[easybitzParticipant]

This reply has been marked as private.

[RadModerator]

Hi Easybits,

Yes, confirmed this issue. Would you mind disabling all of your jetpack modules? And check them one by one of which will cause this issue.

Thanks.

[easybitzParticipant]

found it, it was Extra Sidebar Widgets in jetpack, disable it and it works!!

awesome

[RadModerator]

Great to hear that Easybitz! Thanks!

[elpatron972Participant]

Hi there,

I’ve tried the two advice about Jetpack + X theme but it’s not solve my issue : the page loading anormaly increase and take minutes instead of few seconds.

The only solution is to show down jetpack plugin. I had hope because of the last X theme update seem to solve my problem but he came back apparently…

Any ideas ?

[Paul RModerator]

Hi,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL as stated on the forum entrance page. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

[elpatron972Participant]

Hi there, sorry about that,

Here it come :

http://techvslife.fr/

Thanks for supports.

[Author]

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