[Isaac RParticipant]

Hey, Thanks so much for getting back to me. I didn’t end up using that css since the scrolling issue seemed to resolve itself, but now I’ve got some issues that seemed to have sprung out of nowhere …

1) all of a sudden, some of the basic options in the html / text area of visual composer are missing. For example, there used to be an option to highlight text and change its color with the click of a button … now that entire panel is just gone.

2) the fade in effects are all willy nilly … sometimes they fade in early and many of them stopped fading in altogether. the homepage for example.

3) The backend admin panel (specifically when working in visual composer) has become excruciatingly slow. Updating page and opening an element to edit it … very very slow. Just started happening out of nowhere it seems.

yes, I do have a couple plug-ins installed, but they were working completely fine for a number of days … until today.

I will provide my WP login in a follow up private response.

Any help you can provide would be immensely appreciated as this is really frustrating.

Thanks again in advance,

Isaac

[Isaac RParticipant]

This reply has been marked as private.

[MrinalMember]

Hi Issac,

Thanks for writing in.

1 & 3) I found no problem using Visual Composer components in your site, all components are loading fine, no issue with speed. I found you’re using caching plugin, so it might cost some issue. Better to remove plugin caches regularly to avoid future conflicts.

2) Exactly which browser you’re using & found issues with fade effect? Few of my colleagues & myself checked your site via Opera, IE, Safari, Firefox & Chrome but effects loaded fine. Please explain it a bit more.

Have a nice day, Cheers!

[Isaac RParticipant]

Hi thanks for getting back to me on this and for taking the time to check it out.

I’m using chrome and firefox. when I reload the page and begin scrolling down, the fade in effects happen too early. the elements fade in when the fading content is barely above the fold. The fade in effects are also quite choppy.

Can you help advise me on how to clear my plugins cache? Thanks so much !

Best,

isaac

[AlexanderKeymaster]

Hi Isaac,

Regarding the cache, we just meant that because W3TC is installed, it could be presenting cached files. I see it’s not activated now, but depending on how it was setup, there could have been htaccess rules that were modified. This could cause cached files to still be loading. We just recommend that you clear the cache from any caching plugins.

If you scroll very slowly, you may not be able to see the fade. It brings more attention to elements if a user is briskly scrolls downward.

I noticed a javascript error on your page. You’ve entered “admin” as a setting for the background image on your page. This should be a link to an image. Removing this entirely will clear that error.

[Isaac RParticipant]

Hi Thanks!

Can you please show me or explain to me how to remove / find this javascript error?

Thanks,

Isaac

[AlexanderKeymaster]

Hi Isaac,

I’ve checked your link from this thread, and it says the account has been suspended, so I’m unable to verify anymore. However, you can see most javascript errors for yourself by opening the developer tools in your browser, and opening the “console” tab.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[Isaac RParticipant]

Hi, and thanks for your response. I’ve completed the plugin test, and the problem is still there. Here is the updated link … sorry about that: http://www.adwordacademy.com/

If you can help me with this, that would really be amazing.

Thanks again,

Isaac

[RadModerator]

Hi Isaac,

Can’t find the javascript error anymore. Also, please don’t use the javascript code like this if you’re not intending to use one page nav at all.

jQuery(function($) {
	$(document)
		.ready(function() {
			var hash = location.href.split("#")
				.slice(-1)[0];
			var outbound = /^https?:/ //i;
			if (hash && !outbound.test(hash)) x_scroll_to($, $('#' + hash));
		});
	$('.scroll_to')
		.click(function(e) {
			e.preventDefault();
			x_scroll_to($, $('#' + $(this)
				.attr('href')
				.split("#")
				.slice(-1)[0]));
		});
});

function x_scroll_to($, scroll_to) {
		if (scroll_to.length > 0) $('html,body')
			.animate({
				scrollTop: $(scroll_to)
					.offset()
					.top - $('header.masthead')
					.height()
			}, 700, 'swing');
	}

The fade in effects works perfectly and smooth, though yes too slow at the backend.

Have you tried increasing memory limit? http://theme.co/x/member/kb/solutions-to-potential-setup-issues-customizer/

[Author]

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