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[CGROUP2]

I moved my build site to the live site and now the license is not working. So i went in and revoked the license and added the correct domain now for the license number. It still does not work and I’m having issue with updating things within the site. Can you help.

[Rue Nel]

Hello There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL and login information. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you in advance.

[CGROUP2]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for writing back!

Can we have the Purchase code as well?

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you in advance.

[CGROUP2]

This reply has been marked as private.

[Rubin]

Hey There,

I’ve tried validating your site and it also failed. This looks like your hosting provider is blocking the outgoing connection to our server. Can you reach out to them and ask them if they block anything.

You can use this email template as a starting point:

“Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.”

[CGROUP2]

It was working with the build site and then all the sudden (when we moved everything over to production), neither of them work properly. I have a feeling it is because of seeing the 2 connections and they were not both setup in the system to begin with. The build and production environment is on the same server and it wasn’t being blocked before.

[CGROUP2]

The above response is from our IT guy

[Darshana]

Hi there,

I just checked your WordPress backend and I cannot even install a plugin through WordPress repository. This should be a server related or configuration issue. Please ask your hosting provider to investigate this for you.

Thanks!

[CGROUP2]

This reply has been marked as private.

[Joao]

Hi There,

Cornerstone was inactivated I have activated it for you and your site is back to normal.

Let us know what your hosting find out regarding the other issue.

Joao

[CGROUP2]

The IT guy said he fixed the server configuration. But it still doesn’t work when I try to validate the code

[Rad]

Hi there,

There is an internal server error when validating your site. Would you mind providing your FTP login credentials as well? I like to see the detail of the error and it’s only possible with debug logs and FTP.

Object {readyState: 4, responseText: "", status: 500, statusText: "Internal Server Error"}

Thanks!

[CGROUP2]

This reply has been marked as private.

[Rad]

Hi there,

It’s because of CaptainForm plugin and it’s triggers internal server error. I disabled it and validation works.

Thanks.

[Author]

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