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  • February 24, 2017 at 10:50 am #1384416
    Haunn_Admin
    Participant

    Hi there!

    We’ve experienced unpredictable problems while saving changes with the Theme via Cornerstone.

    See attached files in PNG or PDF where we described the problem along with 3 screenshots.

    URL is: http://haunn.ca/about-the-haunn-group/
    WordPress 4.7.2 running X theme
    XVersion: 4.6.4
    Cornerstone Version: 1.3.3

    Thank you in advance for your help!

    February 24, 2017 at 11:17 am #1384469
    Haunn_Admin
    Participant
    This reply has been marked as private.
    February 24, 2017 at 9:02 pm #1385039
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    Your cornerstone data on that page (about us) is corrupted. But I checked and I don’t see any issue similar to your screenshot. Have you edited the content directly instead of using the builder? Tried getting the corrupted data through ajax template response but it’s empty.

    Thanks!

    February 25, 2017 at 1:47 pm #1385575
    Haunn_Admin
    Participant

    Hi! Thank you for testing that out

    I don’t know if other administrators have made changes like that.

    When I noticed this issue, it happened when I changed a picture in the about page via cornerstone and saved the changes. (So not via the editor).

    Then is it possible to reinstall your uncorrupted scripts for this page without affecting the layout and content of the page?

    The goal is to make it reliable for future changes

    February 25, 2017 at 10:56 pm #1385890
    Rad
    Moderator

    Hi there,

    You can import it if you still have the backup. Or do a database restoration.

    Thanks!

    February 26, 2017 at 6:35 am #1386097
    Haunn_Admin
    Participant

    ok thank you!

    February 26, 2017 at 6:48 am #1386107
    Christopher
    Moderator

    You’re welcome.

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