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  • February 12, 2017 at 7:55 am #1367836
    Garry
    Participant

    Hi X-theme, suddenly my IP is blocked by jetpack .
    here is the text
    Your IP (182.253.163.1) has been flagged for potential security violations. Find out more…

    I insert (‘JETPACK_IP_ADDRESS_OK’, ‘X.X.X.X’) fill it with my IP on my wp config. but my site suddenly error. And i delete the code.
    so the conclusion I still cant access my site.
    can you help me? thanks

    February 12, 2017 at 8:16 am #1367852
    Thai
    Moderator

    Hi There,

    Please try inserting this code under wp-config.php file instead:

    define('JETPACK_IP_ADDRESS_OK', 'X.X.X.X');

    If it doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 12, 2017 at 9:01 am #1367871
    Garry
    Participant
    This reply has been marked as private.
    February 12, 2017 at 9:02 am #1367872
    Garry
    Participant

    Sorry, suddenly I can access it again.
    Thankyou for your help.
    btw, what is causing that thing?

    February 12, 2017 at 9:08 am #1367879
    Thai
    Moderator

    Hi There,

    It could be you missed the define in this code:

    (‘JETPACK_IP_ADDRESS_OK’, ‘X.X.X.X’)

    The correct code should be:

    define('JETPACK_IP_ADDRESS_OK', 'X.X.X.X');

    Regards!

    February 12, 2017 at 9:29 am #1367904
    Garry
    Participant

    okeyy. thankyou guys! really appreciate

    February 12, 2017 at 9:42 am #1367912
    Thai
    Moderator

    If you need anything else please let us know.

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