[cgreene68Participant]

Hi,

I’m running into a repeated issue here when using your theme with WooCommerce and a third party plugin for WooZone Affiliates.

I import products via ASIN in the third party plugin. This plugin takes amazon listings and creates individual product pages for my site, filling in key default information like price, title, description, etc. Unfortunately, when I attempt to do this with your theme installed, the products end up being invisible and utterly inaccessable on the products option page for woocommerce. Going into the Products Option page to view a list of each product shows that there are products existing, but nothing shows up on the list itself (see attached). As such, I can’t view/edit/delete any of these invisible products.

When uninstalling the third party app, the products remain invisible. Even if I uninstall WooCommerce entirely and reinstall it, the products remain there. I’ve gone into my cPanel and worked to delete any WooCommerce related folders and files that may be sitting around, but it STILL keeps the invisible products when I eventually reinstall the WooCommerce plugin.

I don’t seem to have this problem when I use these plugins with other themes. This is making me believe that xtheme may do something different with where it creates and stores files pertaining to the products in WooCommerce.

Can you confirm whether you know how to fix this issue of invisible products? Or at the very least where xtheme stores the product file information so that I may manually purge it from my directory and try importing my products again.

Any help is appreciated.

[Rue NelModerator]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Author]

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