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  • February 28, 2017 at 12:04 pm #1389087
    atweb
    Participant

    Hi,
    I am posting the purchase code within the installation of x but I get the following error:
    “We’ve checked the code, but it doesn’t appear to be an X purchase code or Themeco license. Please double check the code and try again.”
    Why?
    It is my fourteenth copy of X and it never occurred this error …

    February 28, 2017 at 12:06 pm #1389091
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    February 28, 2017 at 12:21 pm #1389105
    atweb
    Participant
    This reply has been marked as private.
    March 1, 2017 at 3:06 am #1389947
    atweb
    Participant

    Now it works!
    So, I suppose, it was a temporary error

    March 1, 2017 at 7:13 am #1390219
    Joao
    Moderator

    Hi There,

    There were some issues yesterday on the network and it was indeed temporary, glad to hear it is solved.

    Cheers

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