[JayPatrolParticipant]

The problem site isn’t live yet but I can provide admin access details when I am able to leave a private reply.

I have isolated the problem to the theme I believe as the problem persists when all plugins are deactivated but disappears when the theme is switched.

The problem is specific to IE and everything is ok in FF for example.

I’m guessing you can’t help much as the moment without seeing the site so I’ll add that information in private reply.

Theme X 3.2.3
Theme X Shortcodes 3.0.5
WP 4.2.3

Gravity Forms 1.99

[Paul RModerator]

Hi Jay,

Yes, please provide us your login credentials so we could take a closer look.

To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[JayPatrolParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

I think you provided us with wrong URL as http://whiteinsure.wpengine.com/making-a-claim/ displays blank page on all browsers, I think the URL is http://thomascookinsure.com/making-a-claim/, right? If so it displays in IE as well.

Please clarify if we are looking at the right URL.

Thanks.

[JayPatrolParticipant]

Sorry – yes I changed the URL after submitting the ticket in readiness for going live.

Also, apologies I should have explained that the problem was / still is with IE9.

Can you take another look please?

[ZeshanMember]

Hi Jay,

Thanks for writing in! I’m able to replicate the issue on IE9. However, upon checking, it looks like that Gravity Forms itself is adding a display: none CSS property to the form on IE9. But you can use following CSS code to overwrite the default value:

.gf_browser_ie {
   display: block !important;
}

Thanks.

[Author]

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