[JamieNiccoleParticipant]

Good Morning!
I have seemed to run into a snag with another plugin we purchased. Not to worry as we don’t need plugin assistance 😉

We purchased http://61extensions.com/shop/woocommerce-infinite-product-scroll/ and it works on mobile, but not on desktop. I contacted the plugin developer, and they said that a CSS class is making it snag.

The one in question is “.hidden-phone”.

My question is … Can this class be taken away, and have the theme still work properly? If so, where might I locate this class? I’ve searched to do a test myself to not have to bother you guys, but I’m unable to find it.

Many thanks for your time!

[JamieNiccoleParticipant]

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[JamieNiccoleParticipant]

We’ve just encountered one more thing. It was working prior to the update, however now it’s not :/

The Product Page (Woo Categories) is not displaying properly. Once you click on a category and go into the shop it works great, however the background and side bar are not displaying here .com/products

[Nabeel AModerator]

Hi Jamie,

Would you mind providing us with login credentials so we can take a closer look at your current setup of WooCommerce? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[JamieNiccoleParticipant]

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[ZeshanMember]

Hi Jamie,

Thank you for writing in!

#1: Regarding the .hidden-phone class, it isn’t specified in X but instead X uses class .x-hidden-phone. If you want to override this class, you can add following CSS code under Custom > CSS in the Customizer:

.x-hidden-phone{display: block !important}

However you won’t be able to use “hidden mobile” visibility shortcode.

#2: Upon checking, there isn’t any footer and sidebar at all showing in your shop page. This could be a conflict due to a 3rd party plugin. I’d advise, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If it doesn’t resolve the issue, you can try reverting back to your parent X theme and see if that resolves the issue. That way you will know about the script in your child theme that’s causing this issue. Please also review our Changelog for 3.0.0 update: https://theme.co/x/member/changelog/

Let us know how it goes.

Thank you.

[JamieNiccoleParticipant]

This reply has been marked as private.

[JamieNiccoleParticipant]

Interesting …

If I use WooCommerce shortcode [product_categories number=”15″ parent=”0″] with a specific category number, and not have it tied to the shop through WC it works.

If I go above the number (example: 16) or take out “number=”15″” completely it breaks. So odd, as this was working for quite some time. I totally understand if it doesn’t have anything to do with the theme though.

[Nabeel AModerator]

Hey Jamie,

It looks like you need to specify a number in the product_categories shortcode otherwise you’ll see a blank page. Default value is 15. You can refer to https://gplclub.org/woocommerce-shortcodes-full-list/ for further information.

Thanks.

[Author]

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