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  • #1417649

    Samantha E
    Participant

    after adding seo to a few images, i clicked out and went back in to find that the page is showing what looks like an error -> this happens when you click “Media”

    #1417654

    Samantha E
    Participant
    This reply has been marked as private.
    #1417835

    Joao
    Moderator

    Hi There,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes,

    Joao

    #1417862

    Samantha E
    Participant

    this isnt a plugin issue – it is an issue with the template – i havent installed any new plugins and it just started randomly doing this

    #1417865

    Samantha E
    Participant

    please log in and look at my site. I have been with you guys for four years and have five licenses. a little help would be appreciated.

    #1418201

    Jade
    Moderator

    Hi Samantha,

    I have checked the Media section of your backend and it seems to be working fine on my end. Does this happen every time you click to the media link? Kindly try to clear your browser cache as well.

    Hope this helps.