[franquilaParticipant]

I’m producing a new website with your fabulous template, but I’m unable to see properly a page with Visual Composer and Masonry Media Grid element. I check html code and seems right, but there must be an issue with css or js code. Nothing appears but a blank space. It’s like the wide of image converts to 0, or they’re waiting for an animation effect to show them that never arrive.

There is no additional css code from my part, or any third-party plugin, that could create issues.
I’m working with “renew” style and with a fixed left nav menu.

Could you help me, please?

Thanks a lot.

[ChristianModerator]

Hey there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to the problem page
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[franquilaParticipant]

This reply has been marked as private.

[RupokMember]

Hi there,

It seems any other plugin is interfering with Visual Composer. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[franquilaParticipant]

As you can see, I’ve deactivated all third-party plugins (excepting Visual Composer), and the problem remains.

[ChristianModerator]

I have disabled X Integration in your Visual Composer settings. Now the Media Grid shows up. For more details on how Visual Composer is used in X, please see https://community.theme.co/kb/integrated-plugins-visual-composer/

Thanks.

[Author]

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