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Posts
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Hello!
I’m receiving a blank live preview screen error in the customizer. My website is simpleandnatural.org, I’m working with WordPress version 3.9.1, theme version 2.1.0, shortcode version 2.3.2.
I’ve already tried the suggestions in the Knowledge Base, but the theme is still not working properly. I added the suggested lines into my wp-config.php file and had my hosting provider increase the PHP memory limit. I also called my host provider to see if it might be a security setting, and they weren’t able to find a problem. My hosting provider is WestHost.
I tried reading some of the other forum posts for help, but wasn’t able to find one that was similar enough or that had posted a possible solution that works.Please help! I need to get this problem fixed so I can complete this website for my client!
I forgot to mention that I have also tried to delete the theme & install it again to no avail.
Hi Laura,
Really sorry for the issue you’re facing.
One thing, Did you asked them to allow modsecurity for your site? For further investigation can I’ve your website URL & it’s login info as private reply here please?
This reply has been marked as private.Hi Laura,
This could be happening because http://simpleandnatural.org is redirecting to http://simpleandnatural.org whenever I tried to access your site, it shows me 404 not found. Can you please share your website FTP login here as private reply as well?
Hello!
I’m sorry about that 404 issue. I’ve solved that problem, so you should have access now. Thanks again for the help! 😀
Hey Laura,
Please try the solution stated at http://theme.co/x/member/forums/topic/embedded-video-not-working-in-visual-composer/#post-67597
Thanks.
hi guys, the link above leads nowhere.
Hi Vaughan,
Unfortunately, the given URL is private, however I’m adding the message here:
Thanks for the update! Just to clarify, BlueHost doesn’t offer unlimited memory. They claim unlimited storage, but it’s under a fair use policy. Also, memory is a bit different, and determines how much can happen during a single page request. Shared hosts like BlueHost often limit this. You may still need to contact BlueHost to increase the memory limit.
However, after logging in to take a look here, it looks like a ModSecurity rule is being triggered. This can happen on hosts that have outdated security rules that might not be the best case for dynamic applications like the WordPress Customizer. We explain this in a bit more detail here: http://theme.co/x/member/kb/solutions-to-potential-setup-issues-customizer/
You could ask them to set up rules similar to this:
Ask your web host to do the following edit whitelist.conf in mod security here: /usr/local/apache/conf/modsec2/whitelist.conf Add <LocationMatch “/wp-admin/post.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch> <LocationMatch “/wp-admin/admin-ajax.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch> <LocationMatch “/wp-admin/page.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch>Thanks guys.
You’re welcome! 🙂
Hi,
I’ve tried everything but he mod security, would the following be relevant to me also, I mean exactly the same or would anything need changing?
edit whitelist.conf in mod security here: /usr/local/apache/conf/modsec2/whitelist.conf Add <LocationMatch “/wp-admin/post.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch> <LocationMatch “/wp-admin/admin-ajax.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch> <LocationMatch “/wp-admin/page.php”> SecRuleRemoveById 300015 300016 300017 </LocationMatch>Thanks,
Carl.
just to add, I’m building my new site in a subdomain not the root directory
Are you experiencing the same issue? Are you also on Bluehost hosting? If the above is true then the above code should help just make sure the paths are correct.
Hi,
I don’t host with Bluehost, I’m with webhosting.uk.com, I’ll check the paths used by my host as they did it, they may have done it to the root domain and its hosted in a subdomain for now
Cheers,
Carl.
