Navigation
Archive / Icon/Woocommerce Errors
This is archived content. Visit our new forum.

Tagged: 

1 2
  • Author
    Posts
  • February 10, 2017 at 1:22 pm #1366215
    jealbr75
    Participant

    Added woocommerce and after adding a product, I get an error on the test product. I have confirmed this is a theme issue by disabling all plugins except woocommerce, and even switching to the 2017 theme. After switching to the 2017 theme, the errors go away. I’m using the Icon stack.

    https://verticalhosts.com/shop/
    and
    https://verticalhosts.com/shop/test-product/

    WP Version: 4.7.2
    X Version: 4.6.4
    Cornerstone: 1.3.3
    Woocommerce: 2.6.14

    February 10, 2017 at 3:05 pm #1366342
    jealbr75
    Participant

    I need some assistance please.

    February 10, 2017 at 5:09 pm #1366441
    jealbr75
    Participant

    Bump back up, in need some assistance.

    February 10, 2017 at 9:39 pm #1366663
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

    When you use X theme for your WooCommerce, you must also set the necessary settings in your customizer to avoid the error as shown in your screenshot. To resolve this, please go to the customizer, Appearance > Customize > WooCommerce > Shop Columns and make sure that you have set at least one column. The same goes to the related product columns, upsell columns and the cross sell columns.

    If you need anything else we can help you with, please let us know.

    February 11, 2017 at 7:25 am #1366981
    jealbr75
    Participant

    That fixed the warnings at top, but I still have this one at bottom:

    Fatal error: Call to undefined method WC_Product_Simple::get_gallery_image_ids() in /wp-content/themes/x/woocommerce/single-product/product-thumbnails.php on line 25

    February 11, 2017 at 7:31 am #1366985
    jealbr75
    Participant

    Tested again in 2017 theme to confirm it goes away with theme.

    February 11, 2017 at 9:48 am #1367035
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 11, 2017 at 10:09 am #1367044
    jealbr75
    Participant
    This reply has been marked as private.
    February 11, 2017 at 8:44 pm #1367492
    Rad
    Moderator

    Hi there,

    It says “You have been locked out due to too many invalid login attempts.”. I only logged in once and it fails, which means your provided credentials are incorrect.

    For the meantime, please make sure that your Woocommerce version is 2.6.9 or lower.

    Thanks.

    February 12, 2017 at 7:26 am #1367820
    jealbr75
    Participant
    This reply has been marked as private.
    February 12, 2017 at 7:40 am #1367830
    jealbr75
    Participant

    Rolled back to 2.6.9 per your request.

    February 12, 2017 at 7:48 am #1367834
    Thai
    Moderator

    Hi There,

    Please provide the root account of your FTP.

    Thanks.

    February 12, 2017 at 8:53 am #1367868
    jealbr75
    Participant
    This reply has been marked as private.
    February 12, 2017 at 8:58 am #1367869
    Thai
    Moderator

    Hi There,

    Everything should be fine now.

    Cheers!

    February 12, 2017 at 6:17 pm #1368189
    jealbr75
    Participant

    Thank you much.

    How should I handle updating woocommerce since it’s currently 2.6.9 and the newest version is 2.6.14?

  • Author
    Posts
1 2
  • <script> jQuery(function($){ $("#no-reply-1366215 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>