[jmbullisParticipant]

I am having a problem with some of the icons in the Cornerstone builder not showing up. I have attached a screenshot as well as an inspect element. I have tried to increase PHP Memory, Add the items to my htaccess for CORS, add a line to my functions.php to call Font Awesome and no change. I have looked through a bunch of threads but I can’t find this specific issue.

[jmbullisParticipant]

This reply has been marked as private.

[jmbullisParticipant]

I also tried deleting Cornerstone and reinstalling it.

[NicoModerator]

Hi There,

Thanks for writing in.

Please check your Text Element content. If you see   tag then this could be breaking the page. for complete details about that check the thread below.

https://community.theme.co/forums/topic/cornerstone-not-loading-15/#post-643777

Let us know how it goes.

Thanks.

[jmbullisParticipant]

This is happening on every page on two different sites on two different servers. I’ll check but I don’t think this is the cause.

[JadeModerator]

Hi there,

Would you mind providing us with the link to the login page of your site including the WordPress admin details in a private response so that we could check this further?

Thank you.

[jmbullisParticipant]

This reply has been marked as private.

[NicoModerator]

Hi There,

Yes, I have confirmed that even in a new page cornerstone is not working well.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

After testing and there is no problem, please get in touch with your hosting provider and make sure the following prerequisite are met in your hosting environment.

– Requests from “theme.co” should not blocked.
– “allow_url_fopen” should be enabled.
– cURL support should be enabled.
– OpenSSL support should enabled.
– Secure connection (https) should enabled.

Then try to reinstall your cornerstone and x theme.

Let us know how it goes.

Thanks.

[jmbullisParticipant]

I’ve deactivated all plugins and no change.

I am checking phpinfo at https://tulsawebpro.com/servercheck.php and can see the following:

• allow_url_fopen is set to on
• cURL support is enabled
• OpenSSL/1.0.1e is enabled
• We are using

I deleted X Theme and Cornerstone. I uploaded a fresh version from TF. Activated it. Reinstalled Cornerstone. And no change. I even activated the main theme and not the child theme and left all of the plugins deactivated.

I’m also helping Novsun with the same issue on a separate site, different server, etc. : https://community.theme.co/forums/topic/elements-not-loading-in-cornerstone-2/

[RadModerator]

Hi there,

I installed a Transient Cleaner plugin and cleared your site’s transients. It’s displaying the icons from my end now, would you mind checking it too.

Thanks and let me know.

[jmbullisParticipant]

Yep, we are good to go. Thanks.

[ZeshanMember]

You’re welcome! 🙂

[igniteParticipant]

Hello,

I am currently unable to see any icons/elements of the Cornerstone plug in my site.

I have tried other solutions like increasing php space, etc. with no success.

I have attached an image for you to see.

Claudia

[JoaoModerator]

Hi Claudia,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

In Case that doesn´t work would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[igniteParticipant]

This reply has been marked as private.

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