Docs

[iposton]

Hi, I am having trouble with my auto update. I registered by license api key to my domain jeffreysantos.com but it says I am on version 4.3 with no update available. To avoid doing this manually is there a way to trigger my auto update. I am using wp version 4.5 and my visual composer is not loading I think the problem is my X theme is running on 4.3 and not the latest version. Please advise my best next steps I can take to remedy this issue as I can’t update parts of my website without visual composer working. Thank you.

[iposton]

I am using an active child-theme for reference to my issue. Thank you.

[Rue Nel]

Hello There,

Thanks for writing in! If every fails even if you have validated your X theme, please upload the updated files manually using ftp. To know more about this information, please check out our knowledge base here: https://community.theme.co/kb/updating-your-theme-and-plugins/

or if you want, please provide us the ftp login credentials so we can do the updates for you? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[iposton]

This reply has been marked as private.

[Christopher]

Hi there,

Please try to update X manually this time, to do so follow this link : https://community.theme.co/kb/updating-your-theme-and-plugins/

After updating X you should be able to update plugins from WP dashboard. If you still unable to update plugins through wordpress dashbard, please follow the steps:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[iposton]

This reply has been marked as private.

[iposton]

It looks like my short-codes plugin won’t activate.

[iposton]

I was able to edit the vc-column.php file and comment out the error code. seems to be working now. I don’t see the error message in the view anymore. and everything is up to date. I also deleted the x-shortcodes plugin as I see conerstone is the replacement for x-shortcodes in the latest version of x theme. Thanks for the assistance x team!

[Christian]

You’re welcome. Glad we could help. 🙂

[iposton]

For anyone else with a similar problem I had. I also cleared my cache following other thread recommendations that I read while solving this issue. On chrome you can clear your cache by going to chrome://settings/cookies type in website.com in the search bar field and click remove all removing all the locally stored data for the website. That might help as well. 🙂

[Nico]

Hi @iposton,

Thank you so much for sharing the solution. It would really help a lot users having the similar problem.

Thanks.

[Author]

Posts