[Philip PParticipant]

Any ideas why I keep getting this message? the connection is not lost :/

[everett rParticipant]

I had the same issue a few days back
I deactivated my plugins and then reactivated them
This was suggested by my host as one of the plugins was bogging down the site
I also cleared my cache
Then alll was good again
Hope this helps

[SupportMember]

Hi Philip,

Can you try what Everett suggested?

Thanks Everett.

Get back to us if it still doesn’t work for you.

Thanks!

[K SParticipant]

I’m having the same problem. The ‘connection lost’ message stops the page for incredibly long periods, making work almost impossible and now, this morning, apparently those repeated attempts by the X-theme to ‘reconnect’ has triggered an automatic response from my hosting service to block

my

ip, thinking it was an attack. I intended to go in and disable the plug-ins via ftp, but was unable to connect and that’s when I realized I had probably been blocked.
I had to wait for a host service Level 2 tech to arrive for the morning shift to reset my ip access.

Attempting to follow the fix mentioned in the first post, once I had access to the site again, I discovered I could disable all the plug-ins except for x-shortcodes. There was no ‘disable’ option next to the x-shortcodes entry and using the checkbox and bulk action to disable also didn’t work. Not sure what that’s about. So…I renamed the existing plugins folder, created a new plugins folder and uploaded the plugins to it again. For the x-shortcodes I used a fresh extraction of the zip file found in the most recent X-theme update.

Following this procedure I am still experiencing slow editing response that ends in a:
‘Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.’ error message.
This is not a positive experience. If this a bug in the theme or one of the plug-ins it really needs to be addressed.

Plug-ins:
Contact Form 7 v. 3.8.1
Force Regenerate Thumbnails v. 2.0.3
Revolution Slider v. 4.3.6
Wordpress Importer v. 0.6.1
WPBakery Visual Composer v. 4.1.3
x-shortcodes v. 2.2.2

I updated the X-theme a couple of days ago following the alert from themeco. Current version of WordPress. Windows 7 machine.

[AlexanderKeymaster]

Hi there,

Do you have any other plugins active? It could be a script conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

This could also be that your server doesn’t have enough memory to handle multiple requests. Visual Composer can be a bit resource intensive. It is constantly talking back and forth with the server while you’re editing. You can try increasing the memory by following these instructions: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

[K SParticipant]

Hello and thanks for the response

I have no third party plug-ins other than those needed and recommended for X. I turned each of them off (except for x-shortcodes which doesn’t offer that option) the problem remained until I turned off Visual Composer – then there was no excruciating wait or lost connection. I then called my hosting company and requested they up my php limit and they did so from 24 to 64, which is the upper end I can expect from them on my shared server. I then added this line to wp-config: define( ‘WP_MEMORY_LIMIT’, ’64M’ );

Restarted my machine, ran CClean, cleared the Firefox cache just in case, and I’m exactly where I was before with no improvement. I currently have all plug-ins deactivated except for Visual Composer and x-shortcodes.

I purchased X the day before the new release of WordPress that had themeco running to catch up. I didn’t seem to have these problems then. I updated X when those fixes had been implemented and think I was still good then. I believe there was another update before this last one (?) and if there was, believe I was still good after that install. Then I updated to the current incarnation four days ago and believe that may be when this began. As I stated above, I’m basically dead in the water at present. I’m considering starting from scratch, but would rather fix this if possible. Or jump ship. Please advise and thanks.

[RadModerator]

Hi K S,

If you’re using large set of contents, VC will tend to be slow for example like homepage content that were from demo contents. This randomly happens when switching from classic to backend editor. The newer version it gets, the more resource it may require. 64MB limit does not work on me too, but does on 128mb. And we’re still investigating these issues and looking some way to optimize this area. We’re not the author of VC nor maintain it, so we can’t tell exact time frame.

Your option is to request higher memory limit like about from 128mb to 256mb, or use classic editor for the mean time.

Thank you.

[K SParticipant]

Initially, I didn’t seem to have this problem – even with the php memory limit set at 24MB.

I’m going to start from scratch and install a fresh copy of X and all supporting files/plug-ins, etc. and see where I am.

[ChristianModerator]

Thanks K S.

[Author]

Posts