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Archive / I have upgrades cornerstone to Version 1.3.3 and icons are missing in designer
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  • February 16, 2017 at 6:10 am #1373434
    Marmalade
    Participant

    I have upgrades cornerstone to Version 1.3.3 and icons are missing in designer. The font folder is the location:
    …/cornerstone/assets/dist-app/fonts
    fontawesome-webfont.woff
    fontawesome-webfont.woff2

    If I delete the folder and put back the original it works.

    Please advise what is required.

    February 16, 2017 at 7:05 am #1373490
    Marmalade
    Participant

    images attached.

    February 16, 2017 at 9:37 am #1373657
    Rupok
    Member

    Hi there,

    Let’s update again and provide your credentials so that we can check. Meantime make sure to clear cache after updating.

    Thanks!

    February 16, 2017 at 12:42 pm #1373932
    Marmalade
    Participant

    Where and how should I clear the cache? Are you referring to the browser cache?

    February 16, 2017 at 12:43 pm #1373934
    Marmalade
    Participant

    Where and how should I clear the cache? Are you referring to the browser cache?
    What credentials do you want?

    February 16, 2017 at 3:53 pm #1374126
    Joao
    Moderator

    Hi there,

    Please clean your browser cache.

    Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

    1. Install Transient Cleaner
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    3. Set Clear Expired Transients -> Clean Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Set Remove All Transients -> Clean Now
    8. Save Changes
    9. Recheck your Cornerstone for functionality

    If that does not work, please provide your WordPress Admin Credentials in a private reply.

    Hope it helps.

    February 16, 2017 at 5:03 pm #1374187
    Marmalade
    Participant
    This reply has been marked as private.
    February 17, 2017 at 1:38 am #1374657
    Rad
    Moderator

    Hi there,

    The latest cornerstone uses different folder path for fonts, if your site is still looking for the old path then it’s probably due to cache. Still, you can use the temporary fix that you did, it should have no problem. But just make sure the same fonts exist on the new folder path just in case the cache expired.

    Thanks!

    February 17, 2017 at 4:18 am #1374760
    Marmalade
    Participant

    The temporary fix means I go back to an older version of cornerstone. I will do that if I have to but need a more lasting solution. I am about to buy additional licences for other project but am a bit concerned about this issues.

    I have used transient cleaner but that has not made any difference.
    thanks
    Oliver

    February 17, 2017 at 8:45 am #1375021
    Joao
    Moderator

    Hi There,

    Please purge the cache of your cache plugins, if necessary temporary disable them.

    Also please contact your hosting provider and check if they have cache on their side, and as to clear the cache.

    Once you have done that, update cornerstone.

    I agree running a old version of Cornerstone is not the ideal solution, since you have sensitive information and cannot share we will need to try to help you with some guesses 🙂

    Let us know how it goes,

    Joao

    March 13, 2017 at 6:30 am #1404736
    Marmalade
    Participant
    This reply has been marked as private.
    March 13, 2017 at 7:38 am #1404785
    Christian
    Moderator

    You’re still using X Version 4.1.0. Please update to the latest version first then check if the issue persists.

    Thanks.

    March 14, 2017 at 3:45 am #1406077
    Marmalade
    Participant
    This reply has been marked as private.
    March 14, 2017 at 5:20 am #1406165
    Thai
    Moderator

    Hi There,

    Please take a look at this article: https://community.theme.co/kb/updating-your-theme-and-plugins/.

    Hope it helps 🙂

    March 16, 2017 at 4:35 am #1409323
    Marmalade
    Participant
    This reply has been marked as private.
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