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  • #1361562
    RootsCommunication
    Participant

    Hi,
    I have a problem with my xtheme:

    I can’t see the builder view inside the backend page mode.
    As you know, there are three kinds of view: classic mode (only shortcodes and html code), builder view (with the builder interactive compositor) and frontend builder (when you can work with the frontend elements).

    Ok, now I can see only the classic mode and the frontend mode.
    Could you please help me?

    I have updated the last x theme version (4.6.4) and the WordPress 4.7.2 version.
    this the url: http://www.lionsclubmilanoallascala.it

    Thank you

    #1361594
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1362485
    RootsCommunication
    Participant
    This reply has been marked as private.
    #1362639
    Paul R
    Moderator

    Hi Stefano,

    Xtheme has two page builder you can choose from.

    Visual Composer and Cornerstone, I can see both options in your edit page.

    https://www.screencast.com/t/Dr0aGAiYF2

    https://community.theme.co/kb/integrated-plugins-visual-composer/

    https://community.theme.co/kb/cornerstone-introduction/

    If you wouldn’t mind providing us with a little more clarification on what it is you’re wanting to do (perhaps some screenshots), we’ll be happy to provide you with a response once we have a better understanding of the situation.

    #1362778
    RootsCommunication
    Participant
    This reply has been marked as private.
    #1363456
    Rad
    Moderator

    Hi there,

    You can’t edit that in the cornerstone, it’s visual composer’s shortcode. And it’s probably corrupted or contains old/wrong content formatting. The only solution for that is re-doing it.

    Visual composer is based on shortcode composition, any mistake in editing could destroy it. In cornerstone, shortcodes and data are separate, it’s the data that hold the structure to maintain correct formatting.

    Thanks!

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