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Archive / I can not delete section/element with cornerstone, site just hangs (Page 4)
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    Posts
  • May 19, 2016 at 3:46 pm #1000254
    Joao
    Moderator

    Hi There,

    I was able to create a page put element on it and delete elements and your Cornerstone seems to be working perfectly on my end.

    Are you experiencing this problem with a specific page or all pages in general?

    What device and browser are you using it?

    Please let us know more details.

    Thanks,

    Joao

    May 25, 2016 at 1:31 pm #1009578
    tifitnessgilbert
    Participant

    I’m having the same problem, I’ve tried to update the theme and cornerstone and it keeps saying this

    May 25, 2016 at 2:50 pm #1009704
    Rahul
    Moderator

    Hey there,

    Can you please try updating it manually?

    Please remove it using FTP and then reinstall it from X addon > extensions

    Thanks

    May 25, 2016 at 3:10 pm #1009739
    tifitnessgilbert
    Participant

    I tried that and it automatically installed it but the update still isn’t there

    May 25, 2016 at 8:35 pm #1010146
    Lely
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? If you update it manually using the latest theme and cornerstone files, you should have the latest version already. To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 26, 2016 at 11:58 am #1011406
    tifitnessgilbert
    Participant
    This reply has been marked as private.
    May 26, 2016 at 1:32 pm #1011535
    Nico
    Moderator

    Hi There,

    Thanks for the details. I confirm that you could not download or update X theme with automatic updates. Would you mind revalidate your setup. If still not working, download the latest version then update it manually using FTP.

    To update manually, please check the link below.

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    Don’t forget to disable caching plugin before updating.

    Hope it helps.

    Let us know how it goes.

    Thanks.

    May 30, 2016 at 8:24 pm #1017296
    BParker275
    Participant
    This reply has been marked as private.
    May 31, 2016 at 12:26 am #1017540
    Christopher
    Moderator

    Hi there,

    1] Please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins/ and update x manually.
    2] Please go to X Addons > Home and revoke the validation (https://community-archive-assets.theme.co/app/uploads/2016/04/17110514/Capture53.jpg).
    3] Please login to your account and revoke the license.
    4] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    5] Go back to X Addons > Home again, and insert the license again.
    6] You should be able to update plugins from WP dashboard.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope it helps.

    May 31, 2016 at 10:33 am #1018293
    Allidavis
    Participant

    Same issue, tried to update cornerstone but it wasn’t successful.
    An error occurred while updating Cornerstone: Update package not available.

    May 31, 2016 at 11:12 am #1018379
    Joao
    Moderator

    Hi David
    Would you mind opening a new thread? The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions.

    On this new thread, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    Joao

    June 1, 2016 at 3:17 am #1019589
    arfa
    Participant

    Hey there…!

    Even i am facing the same issue of not being able to delete any of my sections/elements with cornerstone. I am currently using WordPress(v: 4.5.2) with X theme(v: 4.2.2).

    If i update to the latest version of X theme will i lose my data or will it effect any of my saved settings?

    Thanks in advance:)

    June 1, 2016 at 3:26 am #1019596
    Christopher
    Moderator

    Hi there,

    Updating won’t alter your content or settings, please check this link : https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope that helps.

    June 3, 2016 at 9:07 am #1024230
    TPGSportsGroup
    Participant
    This reply has been marked as private.
    June 3, 2016 at 5:18 pm #1024821
    Jade
    Moderator

    Hi there,

    Thanks for writing in. I tried to login using the details you have provided but it gives me an incorrect details error.

    Would you mind double checking and provide us with the correct details in a new thread? Thank you.

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