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[jasonfox]

Hello,

I am trying to upload an infographic image that is 1200px x 5900px into a blog post.

When I upload it to the media library it will show those dimensions. As soon as I add it to a Text box or Image box in my blog post it resizes to 267px x 800px.

I am assuming there is a max height of 800px for images setting somewhere but I can not find it.

http://www.themadronagroup.com/blog-puget-sound-real-estate-news/

Thoughts?

Thank you,

Jason

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[jasonfox]

This reply has been marked as private.

[Christopher]

Hi there,

Please provide us with URL of page in question and let us know which image is causing issue.

Note that you image dimensions are not suitable at all for website, try to resize the height.

Hope it helps.

[jasonfox]

A link to an example is: http://www.themadronagroup.com/10-steps-buying-home-realtor-infogrpahic/

The infogrpahic image. Every time I load it into the Media library it gets resized.

I don’t want the image to be that big… but I want it bigger than it is letting me.

[Christian]

This isn’t a feature of X. Looks like you’re using Jetpack Photon. Please deactivate it or try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

[Author]

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