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    Posts
  • April 15, 2016 at 4:48 pm #884910
    kallasco
    Participant

    Hello Support,

    It seems that we are getting a “HTTP Error” when we are trying to upload any images to our site. We’ve tried using a different browser, but that did not work. Additionally, we have no updates as everything is already updated. We are not too sure what to do. Please help!

    Thank you!

    April 16, 2016 at 7:38 am #885664
    Christopher
    Moderator

    Hi there,

    Please connect to FTP and add following lines in .htacess file :

    <IfModule mod_security.c>
<Files async-upload.php>
SecFilterEngine Off
SecFilterScanPOST Off
</Files>
</IfModule>

    Hope it helps.

    April 18, 2016 at 1:47 pm #888757
    kallasco
    Participant

    That has seemed to fix the error! Thank you so much. I really appreciate it!

    April 18, 2016 at 1:58 pm #888775
    kallasco
    Participant

    Actually, it only allowed us to upload two images and now it is giving the same error again…

    April 19, 2016 at 1:48 am #889399
    Nico
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 20, 2016 at 4:06 pm #892486
    kallasco
    Participant
    This reply has been marked as private.
    April 21, 2016 at 3:56 am #893297
    Paul R
    Moderator

    Hi,

    Thank for providing your login credentials.

    I tried uploading an image and I get this error.

    http://screencast.com/t/Q6OdUnbgV

    I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

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