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  • January 8, 2016 at 1:30 pm #737777

    Nabeel A
    Moderator

    Hi again,

    Another support member here, I’m also not able to login. Is there any IP restriction at your end? Please disable it for a while so we can check your site.

    Thanks!

    January 10, 2016 at 7:10 am #739491

    Sulli1432
    Participant

    Hi there

    Been on the phone to go-diddly, they were a bit confused and checked their end.. and there are no IP restrictions.

    If you are however using a IP, VPN or something that has been blacklisted for spamming they cannot change that just for me.

    They carried out a check of everything and there was a minor problem.. however this has been corrected and both I and

    the godaddy guy managed to FTP and login using normal screens.

    Is it now working? or do you have any ideas??

    Regards

    James

    January 10, 2016 at 2:18 pm #739799

    Rad
    Moderator

    Hi James,

    The login works now, and tested the upload through cornerstone. It works, but it takes much time before it displays my upload.

    When I inspected it with cornerstone and inserted an image, it actually downloaded a 500mb size of response and crashes. This is very odd, and your site has a very slow processing power. This is more related to your hosting, the upload works but just takes time, maybe GoDaddy has scheduled batch processing of images?

    And if you’re going to check network logs through browser developer tools, the requests has never finished for ajax, resulting to 500mb download and still goes up. Would you mind requesting error logs from them?

    And please remove this from your customizer’s custom javascript. You shouldn’t place it there,

    <span id=”siteseal”><script type=”text/javascript” src=”https://seal.godaddy.com/getSeal?sealID=1YDQTDpQImzTDLoFGYGmvkahVmoAoRpXPT0FP9fVUaYtDPy3mrlbRoEcDo0X”></script></span>

    Thanks!

    January 12, 2016 at 9:36 am #742616

    Sulli1432
    Participant
    This reply has been marked as private.
    January 12, 2016 at 12:51 pm #742927

    Nabeel A
    Moderator

    Hey James,

    Thank you for updating the thread! If you can request the error logs from your hosting provider, maybe that will help us in investigating the issue. In the mean time try re-installing the Cornerstone plugin via Dahsboard > X Addons > Extensions

    Let us know how this goes!

    January 12, 2016 at 1:36 pm #742998

    Sulli1432
    Participant

    Hi there

    Un-installed cornerstone and deleted it, Went to X Extensions to re-install it and its still installed and active?

    Tries several times with the same result..

    Which error logs am I supposed to be asking for? As the error log I asked for they cannot provide because all the sites on that server would come up on the one I requested. They won’t share that info at all!

    Regards

    James

    January 12, 2016 at 7:51 pm #743466

    Lely
    Moderator

    Hello James,

    Please delete Cornerstone via FTP. Login to your hosting and delete Cornerstone folder from wp-content/plugins.
    Then try to install it again from Addons > Extensions.

    It is an error log for your site only and not the entire server error logs.

    Hope this helps.

    January 13, 2016 at 5:24 am #744069

    Sulli1432
    Participant

    Hi there

    Un-installed cornerstone via FTP and then reinstalled the package..

    Came back with could not install, cornerstone already exists and having bad headers (in red across the top).

    On perpetual hold to godaddy.. will try to update you with the logs

    Still the same problem with Media 🙁 Can see your picture there, just not the rest of the library?

    Noticed that it is trying to display my media catalogue by dates.. But I Have not selected this in media settings?

    Regards

    James

    January 13, 2016 at 9:01 am #744315

    Rupok
    Member

    Hi James,

    Thanks for updating. If you face directory exist issue, then let’s remove the plugin directory from wp-content/plugins/plugin_name by accessing with FTP.

    If you still face any issue feel free to let us know. We’ll be happy to assist you.

    Cheers!

    January 13, 2016 at 10:53 am #744500

    Sulli1432
    Participant

    Hi

    So you want me to delete the entire plugin directory?

    James

    January 13, 2016 at 3:39 pm #744883

    Nabeel A
    Moderator

    Hi again,

    This could be more related to the corrupt WordPress installation / update. Can you please re-install the WordPress via Dashboard > Updates

    Let us know how this goes!

    January 13, 2016 at 4:54 pm #744988

    Sulli1432
    Participant

    Hi there

    WordPress no longer has the download / reinstall buttons there?

    James

    January 13, 2016 at 7:05 pm #745179

    Rue Nel
    Moderator

    Hello James,

    To re install your wordPress, please go to Dashboard > Updates. You should see the Re-install button the same as shown below:

    If the button is not on display, you must have something like this:

    Hope this helps.

    January 14, 2016 at 1:45 am #745555

    Sulli1432
    Participant

    Hi there

    As you can see from the shot.. these are not there in either form?

    My wordpress is now automatically updated, Is this a wordpress or a godaddy thing??

    Regards

    James

    January 14, 2016 at 1:52 am #745561

    Rue Nel
    Moderator

    Hello James,

    That must be a GoDaddy thing. WordPress update button may have been displayed in your site. In order to update WordPress, you have to do it in your web panel. To know more detailes, please check it here: https://uk.godaddy.com/help/upgrading-to-a-new-version-of-a-hosting-quick-install-application-1737

    Now that WP is updated, is the issue still the same? Please let us know.

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