Topic: HTTP 500 error | Themeco Community

Tagged: x

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February 27, 2017 at 11:15 am #1387520

Spaulding.daniel
Participant

Hello, I tried adding a script to my functions.php sheet and when I updated the file it crashed my site giving me the “HTTP 500 Error” and now I can’t access my admin page to fix the problem. Can you tell me how I can access my admin page?

February 27, 2017 at 11:16 am #1387525

Spaulding.daniel
Participant

This reply has been marked as private.

February 27, 2017 at 11:23 am #1387537

Prasant Rai
Moderator

Hello There,

Thanks for writing in!

Please remove the code through FTP or site’s file manager. It can be found at wp-content/themes/x-child/functions.php (assuming that you are using child theme).

Or you can provide us your FTP or cpanel login in private reply.

Thanks.

February 27, 2017 at 11:28 am #1387548

Spaulding.daniel
Participant

I’m using x theme hosting and I have no idea what the ftp or cpanel login is. How do I find those?

February 27, 2017 at 11:41 am #1387570

Thai
Moderator

Hi There,

I signed in to your hosting account and fixed the issue.

There was a syntax error under functions.php file locates in your child theme.

Please note that the custom Javascript should be put under Customizer > Custom > Global Javascript.

Regards!

February 27, 2017 at 11:43 am #1387572

Spaulding.daniel
Participant

Do you have a write up or a tutorial I can view on how to access my site through ftp? This isn’t the first time I’ve had something like this happen and I would like to be able to fix it myself if it happens again.

Thanks!

February 27, 2017 at 11:51 am #1387581

Thai
Moderator

This reply has been marked as private.
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