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[Joshua Seymour]

A client site is using this plugin: Booking Ultra Pro

There is an appointments widget that is embedded with a shortcode on this page:

http://bitcoinbusinessmodel.com/private-invite/

The page is blank right now, however, when editing in Cornerstone, I can see that the shortcode is calling the Appointments widget to display.

I’ve followed the documentation on this page and discovered it’s a Theme issue.

When using WordPress Twentysixteen Theme, it displays correctly.

The documentation on this page suggests…

“Your theme must also implement wp_footer() in the footer.php file and wp_header(), otherwise scripts will not load correctly.”

Troubleshooting Theme & Plugin Conflicts

Is there anyone that can walk me through where to add the code and what code is referred to?

[Rue Nel]

Hello There,

Thanks for writing in! We at Themeco always make sure that X follows the WordPress standards to make sure that it will work any plugin available on the market. We do have wp_footer() and wp_header() present in the views folder. You can simply ignore the warning. For more information how you can customized X templates or how we laid out the templates in X, please check out our knowledge base here: https://community.theme.co/kb/customization-best-practices/

At the moment, your site is showing a white screen. A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

[Joshua Seymour]

Aloha, we’ve enabled the DEBUG mode, but not seeing any error messages on the blank page:

http://bitcoinbusinessmodel.com/private-invite

Any other suggestions?

[Lely]

Hi Joshua,

I can see an error when I visit the page. See this:
x-head.min.js?ver=4.5.1:1 Uncaught TypeError: c.hoverIntent is not a function

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. If this doesn’t work, please also try removing any custom added code so we can see which one was causing the issue. Do let us know how this goes.

[Author]

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