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  • April 12, 2016 at 9:34 am #878378
    Marcelo
    Participant

    Hi team,

    I would like to know how to deactivate Slide Revolution below the Masterhead for mobile. I do not users visiting my site using mobile to see the slider.

    my website is http://www.atracaodeclientes.com.br

    I would appreciate your time and attention!

    Kind regards.

    April 12, 2016 at 12:50 pm #878680
    Prasant Rai
    Moderator

    Hello Marcelo,

    Thanks for writing in!

    Looks like you have deactivated Revolution Slider completely as i don’t see slider on website. Can you please confirm and reactivate?

    Thanks.

    April 12, 2016 at 1:39 pm #878739
    Marcelo
    Participant

    Hi,

    I’ve just reactivate the slide again.

    Thank you!

    April 13, 2016 at 1:28 am #879461
    Rupok
    Member

    Hi there,

    Thanks for writing back. From slider settings, you can disable the slider for mobile –

    Hope this helps.

    Cheers!

    April 13, 2016 at 11:53 am #880391
    Marcelo
    Participant

    Thank you for your reply. I just did the test and when I turn this on the slide revolution disappears also for desktop. Do you know what is causing it?

    Many thanks as always!

    April 13, 2016 at 11:59 am #880399
    Marcelo
    Participant
    This reply has been marked as private.
    April 13, 2016 at 9:19 pm #881283
    Christian
    Moderator

    Hey Marcelo,

    It looks like we do not have admin level access (see attachment). Please give us admin access so we could see your slider setup.

    Thanks.

    April 14, 2016 at 9:45 am #882351
    Marcelo
    Participant
    This reply has been marked as private.
    April 14, 2016 at 7:32 pm #883328
    Rue Nel
    Moderator

    Hello There,

    Upon checking, the slider is present on desktop screens (http://prntscr.com/asdtlp). I have checked your settings and it is correct. This slider will be hidden on screens smaller than 768px wide.

    Hope this helps.

    April 14, 2016 at 9:03 pm #883400
    Marcelo
    Participant
    This reply has been marked as private.
    April 15, 2016 at 4:43 am #883985
    Rue Nel
    Moderator

    Hello Again,

    Actually the first slide load after loading the page. This is what I see (http://prntscr.com/ashtqo). But then after a few seconds it goes blank and then goes to the next slide and then goes blank again and so on. I managed to find the issue and it is just your settings (http://prnt.sc/ashv06). I turned off the “Stop Slide at” option and now you will see the next slide right after viewing the first slide.

    If you need anything else, please let us know.

    April 15, 2016 at 8:38 am #884272
    Marcelo
    Participant

    Issue sorted! 🙂 Thanks Rue for your time and attention! I really appreciate your work and the work of your team! Have a great week!

    April 15, 2016 at 8:50 pm #885107
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

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