[jeff sParticipant]

HI->

My video works fine when I click on the advanced controls to go fullscreen. However, when I click the minimize button on the controls, the video gets cropped out. How can I fix that?

Here’s an example form my site: https://www.grantiply.com/home/grantiply-task/

Try playing the video, going fullscreen and then minimizing it using the advanced controls.

[LelyModerator]

Hello Jeff,

I can see the issue and forwarded this to our developer for investigation. We’re sorry for the inconvenience this has caused you. We will let you know once we have an update.

[jeff sParticipant]

Thanks! I’ll definitely need to figure this out before I can release to clients.

[RahulModerator]

You’re most welcome!

[jeff sParticipant]

I’ve seen other threads where this was brought up but never resolved:

Video disappears after minimize

I’m worried that this won’t get resolved and I will need to switch to a new theme. This is a major bug. I’ve bought Themeco stuff for a few years now. I really hope this can get fixed. I have a pilot program scheduled to start in a week.

Any way I can talk on the phone with somebody to get some reassurances that this won’t get lost in the shuffle?

[jeff sParticipant]

And while this is a big issue for me, I do want you all to know that I think you put out a great product in general.

[jeff sParticipant]

I’ve just been testing it. Seems to be okay in Firefox but the problem persists in Chrome.

[RadModerator]

Hi Jeff,

Are you currently working on it? I’m testing it and it suddenly stopped working, and there is an error “jQuery is not defined”.

And more errors, would you mind providing your admin and FTP login credentials?

Thanks!

[jeff sParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

That’s weird, it’s now working again. Instead of add the CSS provided on that thread, please try this

.x-video .x-video-inner embed, .x-video .x-video-inner iframe, .x-video .x-video-inner img, .x-video .x-video-inner object, .x-video .x-video-inner video {
    width: 100% !important;
    height: auto !important;
}

Thanks!

[jeff sParticipant]

Thanks, but it didn’t solve the problem. I added that css and it still doesn’t work. What else can we try?

[RadModerator]

Hi there,

I added this

.mejs-mediaelement {  
  position: relative;
}

It seems to be okay now.

Thanks!

[jeff sParticipant]

Thanks Rad. One issue still remains: the cropping problem is fixed, but when I minimize from fullscreen using the advanced controls the controls disappear so that I can’t pause or resume fullscreen. Any thoughts?

I’m very happy that you seem to be figuring this out for me. Thanks again.

[Nabeel AModerator]

Hi again,

I’m seeing multiple jQuery errors on your site. Can you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

[jeff sParticipant]

I just deactivated all 3rd party plugins and the video controls still disappeared when I minimized from fullscreen using the advanced controls. Thoughts?

Thanks again.

[Author]

Posts