[Larry KParticipant]

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[JackKeymaster]

Hi there Larry,

Thanks for your patience on this, I’ve tried to login with the provided ftp details, but unfortunately they didn’t work, can you check there’s no IP based restrictions on FTP?

I’ve checked the site though and see that file permissions are 2775, can you try changing that to 755 for wp-content and wp-content/plugins please.

If it still doesn’t work, please try disabling the security plugin, and remove the rules it adds to the .htaccess, that is the most likely culprit of plugins not being able to install.

Thank you!

[Larry KParticipant]

hello,

when I looked at file permissions on wp-content and wp-content/plugins, they were already 775 (via my fillezilla), but I set them anyway. I disabled ithemes and removed the htaccess lines ithemes added.

SAME results… can’t install

I feel we are going in circles?
my support found depreciated functions — is that not a problem? The error message you get is directly in the code of depreciated functions — to me, that is the reason. is it not?

will confirm the FTP access below

[Larry KParticipant]

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[DarshanaModerator]

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[GCA_2015Participant]

Thanks!

I can now load and activate the X Addons!

[Todd ZParticipant]

How did you fix it?

[DarshanaModerator]

@gca_2015 … Glad we were able to help 🙂

@zracing …

Please refer to the following detailed information to resolve this issue (https://community.theme.co/forums/topic/unable-to-install-extensions-3/page/2/#post-871800).

Let us know how it goes.

[markw1Participant]

I to have this issue,

“Your WordPress file permissions do not allow plugins to be installed.”

BUT I am running on my own server running over SSH, so I know that is probably the issue.

For other plugins, I am using the “SSH SFTP Updater Support” plugin by TerraFrost
I therefore am able to past my SSH key file before the plugins are transferred.

I do not want to un SSH my server, where can I manually download the files?
(Specifically I am after Content Dock, this time?)
Or could you integrate your plugins to support SSH, with the plugin above?

Many thanks

Mark

[RadModerator]

Hi there,

It was about files ownership (eg. permission) and the Apache (which is HTTP server) doesn’t have permission to the files.

Use SSH or not is up to you 🙂 , just as long as you give the Apache ( HTTP Server ) permission through FTP. PHP do the file processing (download, installation, and etc.) and since it’s running under Apache Server, then it’s not permitted too.

There is no need to integrate plugins through SSH, it’s WordPress’s system that does download and installation. And WordPress is dependent to PHP and Apache as well. The configuration above is just for WordPress and we just provided it but it’s not theme or plugin related.

You can manually install the plugin too,

1. Download the latest X theme zip package from Themeforest
2. Extract the Zip package and find Extension folder
3. Find the plugin from extension folder
4. Extract the zip package again (plugin zip package)
5. Then upload the folder extracted folder of the plugin at /wp-content/plugins/ through FTP
6. Go to Admin > Plugins and activate your uploaded plugin

Thanks!

[Anonymous]

Same issue, we keep getting this error “Your WordPress file permissions do not allow plugins to be installed” while trying to add any Add On. We changed permissions to 777 on the server but it doesn’t go. Sending login credentials in Private, please help and resolve.

Mani

[Anonymous]

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[ChristianModerator]

Hey Mani,

Installing a plugin in your site requires entering the FTP password. Please disable that and try again.

Thanks.

[Author]

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