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[GCA_2015]

I’ve been trying to add X Addons and I keep getting the following Message: Your WordPress file permissions do not allow plugins to be installed.

I searched thru the forum and found that it appears that file and/or folder permissions might not be set correctly. This is beyond my expertise so I contacted the host support team. They are also stumped. They said that they’ve disable plugins and changed plugin directory to 777 but nothing seemed to work. So, they suggested that I contact you. I’d be happy to send you admin sign on and password but I can’t figure out how to mark this as private.

http://www.greyhoundclubofamericainc.org
WordPress version 4.4.2
X Version 4.4.1
Cornerstone version 1.2.2

Please help

Joan

[GCA_2015]

This reply has been marked as private.

[GCA_2015]

This reply has been marked as private.

[Christopher]

Hi there,

Provided credentials are not working, please check.

Thanks.

[Larry K]

This reply has been marked as private.

[Larry K]

This reply has been marked as private.

[Christopher]

Hi there,

Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.

After resetting folders and files permissions, please keep all third party plugins disabled and try to install X addons plugins.

Let us know how it goes.

[Larry K]

just to confirm…

if Envira Gallery was installed BUT not via the “Add Ons” menu through Xtheme, THAT is not the same
as using the version of Envira for cornerstone, right?

I’m assuming that the version to use WITH Cornerstone, needs to be the version of Envira installed
via the Add Ons page?

thanks

[Christopher]

Hi there,

Current version of X supports Envira gallery v1.4.1.3. Yes, you need to install this plugin from Addons page.

Hope it helps.

[Larry K]

hello…

my hosting support found/said this:

The theme that you are using needs to be updated by the developer for compatibility with the latest version of WordPress. Below is the error message.
Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /var/www/vhosts/domainname/httpdocs/wp-includes/functions.php on line 3624
{“success”:false,”data”:{“message”:”Your WordPress file permissions do not allow plugins to be installed.”}}

NOTE: that is the error that is shown when trying to install any plugin via addons

thoughts?

IF this is true, little disappointed that Xtheme is behind? I know you all have a great product and update often… maybe this one got by?

[Jade]

Hey Larry,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– Updated WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Larry K]

This reply has been marked as private.

[Christian]

Hey Larry,

Please clear all cache and disable all third party plugins while we investigate.

Thanks.

[Pokerprinz]

follow

[Larry K]

hello…
i’ve tried that, plus whitelisted my ip (from modsecurity), and installed the plugin for transient cleaner.

however, you are saying to disable all plugins (which would make the website not function) for unknown amount of time?

It would make MUCH more sense if you disable plugins while you work/investigate — as opposed to me.
Sound good?

Is there a way to speed this up? its been 4 days and it seems we only get 1 question per day? very slow?

thanks

[Author]

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