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  • January 13, 2016 at 4:29 pm #744964

    jamesmela
    Participant

    Midway through today whilst I was in my dashboard, when I went to navigate anywhere I got this error

    ERR_RESPONSE_HEADERS_TOO_BIG

    I have used 3 different computers, but they were all using Chrome. I have just tried Edge and it works fine. But I’m very worried, because the majority of people I know use chrome.

    Can you help?

    Thanks

    January 13, 2016 at 6:44 pm #745152

    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    January 14, 2016 at 8:44 am #745955

    jamesmela
    Participant
    This reply has been marked as private.
    January 14, 2016 at 2:05 pm #746330

    Jade
    Moderator

    Hi James,

    I have checked your site using google chrome and it seems to be accessible now. The screenshot below is what I am able to see when logged in. When I access the site without logging in, I could see the coming soon page.

    January 14, 2016 at 3:21 pm #746432

    jamesmela
    Participant

    Hi,

    I have come home and I cannot see the site on my chrome at all, but I can on Edge and IE, it still says the headers are to large!

    January 14, 2016 at 3:24 pm #746440

    jamesmela
    Participant

    And although I can see and get around my site in edge, cornerstone will not let me add elements with drag and drop

    January 14, 2016 at 3:43 pm #746463

    jamesmela
    Participant

    Nor will IE, so basically I cannot use cornerstone.

    What is going on, can you help?

    January 14, 2016 at 7:34 pm #746743

    Paul R
    Moderator

    Hi,

    Can you try adding this in your wp-config.php file located at the root directory of your site.

    
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    Please add it before this line

    /* That’s all, stop editing! Happy blogging. */

    If that doesn’t help please provide us your ftp login on private reply so we can take a closer look.

    Thanks

    January 15, 2016 at 6:17 am #747511

    jamesmela
    Participant

    Hi,

    I have looked in the APPEARANCE – EDITOR but I cant find the wp-config.php

    But if I’m honest I’m not sure that is where the ‘root directory’ is.

    Can you guide me?

    January 15, 2016 at 12:09 pm #747898

    Jade
    Moderator

    Hi James,

    The wp-config.php file is accessible through FTP which you can get the access from your host.

    Once you’re able to login to FTP, the root directory is mostly the public_html directory of the files.

    Hope this helps.

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